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Logistics Assistant NGO Job UAF-Africa
NGO Jobs. Urgent Action Fund-Africa Jobs
Objective of the Role
The objective of this role is to ensure smooth communication and support for French-speaking participants by managing the Help Desk, responding to inquiries, pre and during the Festival.
Scope of Work / Responsibilities
- Serve as the first point of contact for bilingual English/French participant inquiries regarding Festival logistics and preparation.
- Provide information (in French) on event schedule, venue layout, transportation, accommodation, dining, and other logistics.
- Maintain a daily record of inquiries and resolutions for reporting.
- Translate Help Desk communications (written and verbal) between French and English where required.
- Support real-time translation for participants seeking logistical clarity.
- Provide support as needed to French speaking participants via phone, email & in person as briefed.
- Work closely with the Festival team to escalate and resolve issues promptly.
- Report daily to the assigned supervisor on key participant needs and recurring issues.
- Support the implementation of accessibility measures for French speaking participants with special needs.
- Deliverables
- Daily log of Help Desk inquiries, responses, and resolutions.
- Final summary report highlighting common participant concerns and recommendations for future festivals.
Duration of Assignment
The assignment will run from 1st September to 11th December 2025 to allow for pre-event preparation and post-event support.
Required Qualifications & Competencies
- University Degree in Event Management, Business, Development, or Social Sciences, or relevant experience in lieu
- At least 3 years’ experience in an event or logistics coordinating role, or relevant experience, preferably in gender justice, women’s rights, or a non-profit/NGO setting.
- Experience working in a decentralized, virtual setting.
- Fluency in both French and English (spoken and written) are mandatory
- Proven experience in customer service, hospitality, event management, or help desk roles.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Ability to work under pressure in a fast-paced, multicultural environment.
- Knowledge of feminist spaces and sensitivity to diversity, equity, and inclusion principles is an added advantage.
How to Apply
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