Loan Recovery Officer Intern Job Ignite Energy Access
Finance Jobs. Ignite Energy Access Jobs
Department: Customer Finance
Reporting Line: Collections Manager
Job Grade: HAY 09-B5
About Ignite Energy Access
Ignite Energy Access is an Abu Dhabi-based leader in distributed renewable energy solutions, dedicated to providing affordable, reliable, and sustainable electricity to underserved communities across Africa. Now operating across 12 countries and serving over 15million people. Through innovative technology, scalable business models, and impact-driven financing, Ignite Power is transforming lives, fostering economic growth, and driving the continent’s clean energy transition
Job Purpose/Mission
The Loan Recovery Officer Intern will assist in receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.
Responsibilities
- Customers in late repayment through calling clients who are in early non repayment categories.
- Ensure proper documentation of open loan cases.
- Ensure customers are paying on time in assigned loan portfolio
- Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
- Recommend and work with external service providers on portfolio management by escalating repossession cases.
- Customer education to customers on impact on loan non-repayments.
- Supporting the analysis of causes for portfolio deteriorations
- Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
- Restructure loan repayment plan from delinquent clients as per policy and procedure
Knowledge and skills
Experience:
- Previous experience in loan recovery preferably in a call center setting will be an added advantage.
- Experience in customer relationship management
- Team player
- Computer literacy, particularly good working knowledge of Microsoft Excel
- Self-starter with a passion for Mysol and its mission to plug in the world
Qualifications:
Holder of bachelor’s degree in business administration or any other related field
Language(s):
- English
- Kiswahili
Technology:
Experience in technology required for the role
Application To:
We welcome applications from qualified candidates. Please share your CV to
by 15th November 2025. In your email, kindly indicate your motivation to apply for the role, your expected salary and notice period.
We appreciate the interest of all applicants in joining our organization. However, due to the volume of applications received, only candidates shortlisted for further assessment will be contacted.
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