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IT Support Specialist NGO Jobs NKG
IT Support Specialist Job
Your responsibilities
Technical Support and Troubleshooting
- Serve as the initial point of contact for users seeking technical assistance through various channels (phone, email, remote desktop support system).
- Diagnose, troubleshoot, and resolve technical issues related to desktops, laptops, mobile devices, printers, and basic network connectivity.
- Guide users through troubleshooting steps and provide clear instructions to resolve issues.
Incident and Request Management
- Manage, document, and prioritize incoming support calls according to urgency and impact.
- Escalate unresolved issues to System Administrator when necessary, providing detailed information for efficient resolution.
Hardware and Software Support
- Install, configure, and troubleshoot basic software applications and operating systems.
- Provide support for hardware issues, including setup, configuration, and basic repairs of desktops, laptops, and peripheral devices.
- Manage inventory of IT equipment, track assets, and ensure accurate records are maintained.
Documentation and Knowledge Sharing
- Document troubleshooting steps, issue resolutions, and contribute to the IT knowledge base for future reference.
- Create user guides, FAQs, and provide end-user training for common issues and new system features.
- Stay updated on the latest IT developments, tools, and security best practices.
Proactive System Monitoring and Maintenance
- Monitor IT systems, networks, and services, and respond to alerts or performance issues or escalate when necessary.
- Perform routine preventive maintenance and updates on desktops, laptops, and other devices to ensure optimal performance and security.
- Identify potential issues and suggest improvements to enhance IT support processes.
Your profile
- Bachelor’s degree in Computer Science & Information Technology, or a related field with at least 2 years’ experience.
- CompTIA A+, Network+, or equivalent certifications would be an advantage.
- Microsoft Certified: Microsoft 365 Fundamentals or equivalent certifications.
- Problem solving and communication skills.
Our staff appreciates
- Working in an international atmosphere in a growing and progressive company.
- Corporate health insurance scheme
- Numerous opportunities to learn and grow.
- An attractive remuneration package commensurate with the position.
- A great working environment and a supportive team.
How to Apply
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