IT Support Officer NGO Job WEL
IT Jobs, Women’s Empowerment Link Jobs.
Summary of Role
The IT Support Officer is responsible for ensuring the effective operation, maintenance, and security of WEL’s information technology systems. The role provides day-to-day technical support to staff, supports program and administrative operations through reliable IT services, and ensures compliance with
organizational policies, data protection standards, and donor requirements.
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Responsibilities
Support and Service Delivery
- Provide timely first- and second-level IT support to staff, including troubleshooting hardware,software, and connectivity issues.
- Install, configure, and maintain computers, printers, internet devices, and other office IT equipment.
- Support staff in the use of email systems, office applications, and collaboration tools.
- Set up IT equipment and system access for new staff and disable access during staff exit processes.
Systems, Network, and Data Management
- Monitor and maintain office networks, internet connectivity, and shared systems.
- Perform regular system updates, antivirus checks, and basic cybersecurity controls.
- Ensure regular data backups and support data protection and confidentiality practices.
- Maintain accurate documentation of IT systems, configurations, and procedures.
IT Administration and Compliance
- With the support of the admin maintain an up-to-date inventory of IT equipment, software licenses,and user access.
- Support virtual meetings, trainings, and online events.
- Liaise with external IT service providers and vendors when required.
- Ensure IT practices comply with WEL policies, data protection regulations, and donor standards.
Person Specification/Qualifications
Education and Certification
- Diploma in Information Technology, Computer Science, or a related field
- Relevant IT certifications will be an added advantage
Essential Experience
- Minimum of 2–3 years’ experience in an IT support or helpdesk role, preferably in an NGO set-up.
Technical Competencies
- Strong knowledge of computer hardware, Windows operating systems, and office applications
- Basic understanding of networking, internet connectivity, and troubleshooting
- Experience supporting Microsoft 365, Google Workspace, or similar platforms
- Basic knowledge of data security and backup practices
- Ability to document and manage IT assets and systems
Behavioral / General Competencies
- Strong interpersonal and communication skills
- Patience and ability to support non-technical users
- High level of integrity and confidentiality
- Attention to detail and problem-solving skills
- Team player with a service-oriented mindset
- Emotional intelligence and professionalism
Desirable
- Firm, Stress tolerance, Attention to detail, Able to work with limited supervision, Proactive and reliable, Team player, Working in a multi-cultural set-up
- Ability: Work on own initiative with minimum supervision and to stay on task, work under pressure and tight deadlines, and travel frequently.
Note: He/she should be a self-starter who is creative, diplomatic, mature, and decisive.
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How to Apply
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