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IT Platform Administrator NGO Job NRC
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Key Responsibilities:
User Lifecycle Management (25%)
- Facilitate onboarding/offboarding across platforms (Airtable, M365, and others) in coordination with the external IT provider.
- Act as the internal focal point for user requests and issues related to other software platforms used at ACAPS.
- Deliver training, coaching, and onboarding sessions for staff on Airtable, SharePoint, Teams, and other tools as needed.
- Develop user guides, documentation, and adoption resources.
Centralized Software Administration (40%)
- Serve as primary administrator for Airtable: bases, templates, workflows, data models, permissions, automations, integrations.
- Design and build AirTable bases that meet needs for data collection and product management for different ACAPS teams.
- Act as functional administrator for M365 collaboration tools (SharePoint, Teams): structure, permissions, governance.
- Coordinate with external IT provider for backend tasks (license provisioning, MS365 role management, troubleshooting).
- Contribute to governance standards across all SaaS platforms.
Workflow Process Optimization (25%)
- Identify opportunities for automation and digitization (e.g., Airtable automations, Power Automate).
- Support teams in improving efficiency and eliminating manual processes.
- Enable cross-platform integrations.
- Audit platform usage to prevent redundancy and shadow IT.
Vendor Liaison & Coordination (10%)
- Act as the primary liaison with external IT providers for escalations and feedback.
- Communicate user needs and service updates.
Qualifications
Knowledge and Experience
Required skills, knowledge and experience
- Strong experience building workflows and data pipelines with relational information management systems (e.g., Airtable, Smartsheet, Notion, Coda, Monday.com, SharePoint Lists).
- Demonstrated knowledge of relational database principles, including table design, relationships, and efficient structuring of data for performance and usability.
- M365 collaboration tools administration (SharePoint sites, Teams structure & permissions).
- Proven experience in training non-technical users, creating clear documentation and facilitating adoption of digital tools.
- Experience in user lifecycle management (onboarding/offboarding, access management).
- Excellent problem-solving, communication, and documentation skills.
How to Apply
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