IT Operations Specialist Job CloudFactory, Nairobi, Kenya
Role Summary
- As an IT Operations Specialist, you will support the day-to-day operation of CloudFactory’s infrastructure, networks, and SaaS applications, helping ensure systems remain available, secure, and well maintained. You will carry out routine maintenance, provide first-level support for communication and productivity tools, and contribute to disaster recovery and compliance activities, escalating complex issues to senior team members as needed. This is a great opportunity to build hands-on IT operations experience within a mission-driven, fast-scaling organization.
Responsibilities:
Infrastructure And Network Support
- Carry out routine maintenance of physical data centre infrastructure, including servers, storage, and networking equipment.
- Monitor environmental controls and network performance, escalating issues as needed.
Domain, DNS, and Certificate Management
- Assist in managing domain renewals and certificate lifecycle tasks.
- Perform basic DNS record configurations (A, CNAME, MX) under supervision.
SaaS Application Support
- Test new features in SaaS applications against defined test cases.
- Provide first-level support for communication and productivity tools (e.g., Gmail, Slack), resolving common user issues.
Disaster Recovery And Business Continuity
- Assist in executing disaster recovery runbooks and participate in scheduled DR tests.
- Escalate DR-related alerts and issues as required.
Governance And Compliance
- Follow established procedures and security standards, applying good comprehension of conformance to corporate policies and information security requirements.
Continuous Improvement
- Contribute creative thinking and new approaches to completing tasks within own work assignments.
Requirements
Must-have skills (required)
- Technical knowledge: sound generic domain and specialist IT operations knowledge, typically gained from recognized bodies of knowledge, with an appreciation of the wider business context.
- Communication skills: sufficient for effective engagement with colleagues and customers, using appropriate methods, tools, and processes.
- Security and compliance awareness: fully aware of organizational standards for security, privacy, and ethics, and applies appropriate working practices in own work.
- Problem-solving: applies a methodical approach to routine and moderately complex issue definition and resolution across a variety of environments.
- Autonomy: works under general direction, exercising discretion in identifying and responding to complex issues within own assignments, and knows when to escalate.
- Collaboration: interacts with and influences colleagues, and has working-level contact with customers, suppliers, and partners.
- Continuous improvement mindset: contributes creative thinking and looks for new or better ways to complete tasks.
Academic and Professional Requirements
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 3–4 years of experience in IT operations, infrastructure, or systems administration.
Nice-to-have skills (preferred)
- Experience with cloud platforms (e.g., AWS, Azure, or GCP).
- IT certifications such as CompTIA Network+, Server+, or ITIL Foundation.
- Exposure to administering SaaS applications, such as Google Workspace or Slack.
How to Apply
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