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IT Intern Job CARE
IT Jobs. CARE Jobs
Key Responsibilities
IT Support & Office Operations-20%
- Provide first-line IT support to staff, including troubleshooting hardware, software, and basic network issues.
- Assist with installation, configuration, and maintenance of laptops, printers, copiers, and other IT equipment.
- Support routine preventive maintenance of IT equipment at the Country Office.
- Escalate complex technical issues to the IT Coordinator when required.
- Support IT setup for meetings, trainings, and office activities as needed.
IT Asset Management-20%
- Assist in updating and maintaining the Country Office IT Asset Register, ensuring accurate records of all IT equipment.
- Support tagging, tracking, and recording of asset allocation, movement, condition, and disposal.
- Participate in periodic IT asset verification and audits in line with CARE Kenya policies.
- Ensure IT asset documentation is accurate, complete, and properly filed.
- Docusign Envelope ID: 01D1C65A-716F-469B-9412-FE6DF608EB2F
Microsoft 365 & User Support-20%
- Provide user support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
- Assist with basic user account support, access permissions, and troubleshooting within the 365 environment.
- Support staff in the effective use of collaboration and digital productivity tools.
Web & Digital Platforms Support-20%
- Upload, update, and manage content on the CARE Kenya website developed using WordPress, in line with branding and communication guidelines.
- Support uploading, organizing, and maintaining documents and content on CARE Kenya SharePoint.
- Assist with content formatting, accuracy checks, and version control on digital platforms.
Documentation, Compliance & Learning-10%
- Assist in documenting IT procedures, user guides, and frequently asked questions (FAQs).
- Support compliance with CARE Kenya IT policies, data protection, and information security standards.
- Maintain basic records of IT issues, resolutions, and support requests.
- Participate in IT projects, system improvements, and learning activities as assigned.
Other Duties -10%
Provide general administrative and technical support to the IT unit.
Perform any other IT-related duties assigned by the supervisor in line with the role.
Qualifications
- Bachelor’s degree (completed) in Information Technology, Computer Science, Information Systems, or a related field.
- Basic knowledge of computer hardware, software, and networking concepts.
- Familiarity with Microsoft 365 applications.
- Basic understanding of WordPress and SharePoint, or willingness to learn.
Required Skills and Core Competencies
- Strong troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to learn quickly and work with minimal supervision.
- Strong organizational and time management skills.
- Attention to detail, particularly in documentation and asset management.
- Customer-service oriented with a team-player attitude.
How to Apply
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