ICT Intern Job BvAT

ICT Intern Job

Key Responsibilities

The ICT Intern will provide comprehensive support across IT systems, cloud services, website management, document design, and technical infrastructure, working closely with the Communications and Fundraising Team, IT personnel, and cross-departmental teams. The role is embedded within the Agroecology Promotion Programme (APP) and Porticus Project, focusing on enhancing digital effectiveness to support BvAT’s programs. Below is a detailed breakdown of the key responsibilities, designed to maximize the intern’s contribution to ICT operations:

Software and IT Support

• Install and Configure Software: Support the installation, configuration, updating, and maintenance of software applications used by BvAT staff, ensuring compatibility with organizational needs and minimal downtime for users.
• Troubleshoot IT Issues: Diagnose and resolve hardware and software issues promptly, providing timely support to staff to maintain operational efficiency and ensure seamless ICT operations.
• Manage Software Assets: Maintain an updated inventory of software licenses, user access rights, and assets, ensuring compliance with licensing agreements and organizational policies.
• Develop User Guides: Create clear, user-friendly manuals and guides to assist staff in navigating internal software tools, enhancing digital literacy and effective use of ICT resources.
• Monitor System Performance: Regularly assess the performance of IT systems to identify potential issues, ensuring robust and reliable ICT infrastructure for all programs.

Cloud-Based Services Management

• Administer Cloud Platforms: Provide administrative support for cloud tools such as Microsoft 365, Google Workspace, Dropbox, and SharePoint, facilitating efficient collaboration and data sharing across teams.
• Manage User Accounts: Set up new user accounts, configure permissions, and troubleshoot access or login issues, ensuring secure and seamless access to cloud-based ICT systems.
• Organize Digital Files: Maintain structured shared folders and digital backups, implementing a systematic file organization structure to enhance accessibility and data security.
• Train Staff on Cloud Tools: Conduct training sessions to educate staff on the functionalities of cloud tools, promoting best practices for digital collaboration and file management within the ICT framework.
• Ensure Data Security: Implement security protocols for cloud-based systems, including regular backups and access controls, to safeguard BvAT’s ICT infrastructure and data.
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Website and Digital Content Management

• Support Website Development: Assist in developing, revising, and maintaining project-related and event-specific websites, ensuring user-friendly interfaces and alignment with BvAT’s ICT strategy.
• Perform Website Updates: Conduct minor updates and troubleshooting within content management systems (CMS), particularly WordPress, to keep content current and functional.
• Monitor Website Performance: Use basic analytics tools (e.g., Google Analytics) to track user interactions, assess website performance, and recommend improvements to enhance engagement and ICT effectiveness.
• Ensure Content Accuracy: Verify that digital content reflects BvAT’s ongoing programs, adheres to branding standards, and supports the organization’s ICT-driven communication goals.
• Support Digital Campaigns: Assist in creating and updating digital content for online campaigns, ensuring consistency with BvAT’s mission and ICT objectives.

Document and Design Support

• Format Professional Documents: Prepare and format reports, policy briefs, and PowerPoint presentations to meet professional standards, ensuring alignment with BvAT’s ICT branding guidelines.
• Create Digital Content: Design social media graphics, posters, flyers, and event materials using tools like Canva or Adobe Illustrator, enhancing BvAT’s ICT-driven communication efforts.
• Ensure Visual Consistency: Adhere to BvAT’s branding guidelines and project-specific identity manuals to maintain a cohesive visual identity across all ICT outputs.
• Support Event Materials: Assist in preparing communication materials for public events, workshops, and internal use, leveraging ICT tools to ensure high-quality deliverables.
• Collaborate with Teams: Work with the Communications and Fundraising Team to align designs with campaign goals and ICT strategies, ensuring effective content delivery.

System Maintenance and Technical Infrastructure

• Monitor IT Systems: Regularly assess the performance of computer systems and networks to ensure seamless ICT operations across BvAT’s programs.
• Perform Security Updates: Conduct antivirus scans, system updates, and data backups to maintain data integrity and protect ICT infrastructure from threats.
• Support System Upgrades: Assist the IT department in implementing hardware and software upgrades, ensuring minimal disruption to ICT operations.
• Maintain Hardware Inventory: Track and document hardware assets, supporting basic troubleshooting and repairs to maintain ICT system functionality.
• Ensure Network Stability: Monitor network performance to identify and resolve connectivity issues, ensuring reliable ICT support for all staff.

Administrative and Technical Support

• Support Virtual Events: Provide technical assistance for virtual meetings, webinars, and workshops, including platform setup, configurations, and recordings, to enhance ICT-driven collaboration.
• Organize Digital Archives: Archive digital documents and folders according to BvAT’s ICT file management protocols, ensuring accessibility and organization.
• Assist in Training Sessions: Support on-site or virtual training sessions requiring ICT tools, ensuring smooth execution and user support.
• Conduct Mini-Trainings: Deliver internal training sessions to enhance staff digital literacy, focusing on new ICT tools or updated systems.
• Provide Ad-Hoc Support: Offer technical support for ICT-related tasks across departments, ensuring operational efficiency and program success.

Qualifications and Skills

To excel as an ICT Intern at Biovision Africa Trust, candidates must meet the following qualifications and skills, as outlined in the job description and aligned with industry standards, ensuring alignment with the ICT Internship role:

Education:

Recently completed degree in Information Technology, Computer Science, Information Systems, or a closely related discipline from a recognized institution (graduation within the last 2–3 years preferred).

Technical Skills:

• Experience with cloud-based tools: Hands-on knowledge of Microsoft 365, Google Workspace, Dropbox, OneDrive, and SharePoint for collaboration and file management, critical for ICT operations.
• Familiarity with content management systems (CMS): Basic experience with WordPress for website updates and maintenance, enhancing ICT-driven content delivery.
• Proficiency in Microsoft Office Suite: Strong skills in Word, PowerPoint, and Excel for documentation, formatting, and data analysis within the ICT framework.
• Basic design skills: Experience with Canva, Adobe Photoshop, or Illustrator for creating digital content, supporting ICT communication goals.
• Knowledge of IT system maintenance: Ability to troubleshoot hardware, software, and network issues, ensuring robust ICT infrastructure.
• Understanding of cybersecurity basics: Familiarity with antivirus scans, data backups, and access controls to protect BvAT’s ICT systems.

Soft Skills:

• Strong interpersonal skills: Ability to collaborate with multidisciplinary teams, including communications, fundraising, and program staff, in a dynamic ICT environment.
• Problem-solving skills: Capacity to address technical issues efficiently, ensuring minimal disruption to ICT operations.
• Attention to detail: Ensuring accuracy in document formatting, content updates, and ICT system maintenance.
• Proactive learning attitude: Eagerness to adapt to new ICT tools and technologies in a fast-paced setting.
• Time management skills: Ability to manage multiple ICT tasks and meet deadlines effectively.

Preferred Skills:

• Experience with analytics tools: Knowledge of Google Analytics or similar tools for monitoring website performance, enhancing ICT outcomes.
• Familiarity with agroecology or development sector ICT needs: Understanding of ICT applications in sustainable development contexts.
• Basic training or facilitation skills: Ability to deliver ICT training to support staff digital literacy.

How to Apply

Apply now for the ICT Internship at Biovision Africa Trust in Nairobi. To submit your application:

Prepare a detailed CV, highlighting your IT qualifications, technical skills, and any relevant experience in ICT or digital content creation.
Include a one-page cover letter explaining your interest in the ICT Internship and suitability for the role, emphasizing your passion for ICT and sustainable development.
Attach a brief portfolio showcasing any design or digital work (e.g., posters, websites, layouts) to demonstrate your ICT capabilities.

Email your application to: careers@biovisionafricatrust.org with the subject line: Internship Opportunity in IT, Software Maintenance, Website, Document Design, and Cloud Services Support.