Candidates Testimonials – How C.S.S Got Me Hired
Our Services
Free Trainings & Events
Hotel Representative Job Sense of Africa
Hotel Representative Job. Hotel Jobs in Kenya
Job Details
The role revolves around providing customer service for the visiting guests and serve as the main point of contact for clients. The Resort Representative greets and welcomes guests briefing them about their scheduled activity and excursions. The role will be dealing with the clients’ needs and requests, ensuring maximum satisfaction with all services provided within resort and an overall holiday package. German Language is compulsory
Read>>5 Tips for Project Management Experts to End the Year on a High Note
Specific responsibility / day to day activities
- Arranging and Presenting highly informative and enthusiastic welcome meetings
- Dealing with all conceivable customer queries and complaints
- Selling, co-ordinating and leading in recreational activities and trips for guests
- Selling and organizing excursions and other related products
- Problem solving, offering advice, assistance and support to all guests
- Keeping an information board & agents’ folders up-to-date
- Complaints & incidents report writing and documentation
- Updating the Resident Manager on market trends & changes
- Establishing and maintaining relationships with other stakeholders, products and service providers
- Maintaining an in-depth knowledge of the resort and the local area in order to answer clients\’ questions.
Minimum requirements
(E.g. education, experience, specific knowledge, skills, understanding, attitude)
- German speaker is compulsory
- Diploma/Degree in Tour Operations/Tourism & Hospitality Management/Customer Service/PR
- Minimum of 5 years’ experience in a Tour/Hospitality industry.
- Must possess German speaking or any other foreign language skills.
- Strong Customer Service and Excellent Inter-personal skills across all levels
- Time Management & Problem-solving ability
- Self-confidence, pleasant, outgoing nature and good grooming
- Excellent oral & written Communication Skills.
- Knowledge of the Mombasa geographical routings, hotels and restaurants.
- Flexibility and willingness to work long, irregular hours.
- It is expected of all employees to perform not only the tasks mentioned in the job description, but also to help in directly allocated or extraordinary tasks and contribute to the teamwork in the company.
Must Read>>The Ultimate CV Guide: 3 Easy Fixes To Grab Employer’s Attention
How to Apply
Interested and qualified candidates should forward their CV to: beth@senseofafrica.co.ke using the position as subject of email.
🚨 Before You Apply for This Job…Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Click here & get it reviewed by our recruiters.