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Head, Business Channels Tribe Job HF Group
Head, Business Channels Tribe Job. IT Jobs In Kenya
Responsibilities
- Develop and execute a comprehensive multi-channel strategy, ensuring alignment with the group’s innovation agenda.
- Drive the expansion and optimization of digital, physical, and partner-led distribution channels.
- Leverage data and market insights to enhance customer engagement and revenue generation.
- Lead and oversee a team of Scrum Masters and Product Owners to ensure effective Agile execution.
- Drive the development and iteration of business channel solutions using Agile methodologies.
- Foster a culture of continuous improvement, experimentation, and rapid innovation.
- Spearhead the digitization of business channels, working closely with IT and Product teams.
- Integrate emerging technologies, such as AI, automation, and data analytics, to enhance channel efficiency.
- Ensure seamless omnichannel experiences across digital platforms, mobile banking, and customer touchpoints.
- Develop and implement strategies to maximize channel profitability and customer acquisition.
- Monitor and analyze channel performance, identifying opportunities for growth and efficiency.
- Optimize the cost structure while ensuring scalability and sustainability of business channels.
- Ensure seamless and consistent customer experiences across all business channels.
- Utilize customer insights and data analytics to refine and improve engagement strategies.
- Implement personalized and data-driven approaches to enhance customer retention and satisfaction.
- Collaborate with internal teams, technology partners, and third-party vendors to optimize channel performance.
- Establish and manage strategic partnerships that enhance distribution and service delivery.
- Align business channel strategies with key stakeholders, including other business team in the group, credit, risk & compliance, technology and marketing.
- Lead and develop a high-performing team, including scrum masters and product owners.
- Foster a culture of innovation, collaboration, and agile execution.
- Provide coaching, mentorship, and training to enhance team capabilities and drive performance
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Key Competencies and Skills
- Strong leadership, analytical, and strategic thinking skills.
- Expertise in Agile methodologies, digital solutions, and product management.
- Deep understanding of customer behavior, market trends, and data-driven decision-making.
- Experience driving digital adoption, automation, and omnichannel strategies.
Experience, Academic & Professional Qualifications
- Bachelor’s degree in Business, Marketing, IT, or a related field (Master’s degree preferred).
- 10+ years of experience in business channels, digital transformation, sales, or distribution management.
- Strong background in agile execution, human centered design, with experience leading teams of Scrum Masters and Product Owners.
- Proven expertise in digital banking, fintech, telecom, or e-commerce platforms.
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How To Apply
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