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Guest Relations Officer Job Accor
Hotel Jobs. Accor Jobs
Job Description
We are seeking a friendly and customer-focused Guest Relation Officer to join our team. As a Guest Relation Officer, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.
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- Welcome and greet guests upon arrival, providing a warm and professional first impression
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Coordinate with various departments to ensure guest needs are met
- Provide information about hotel services, local attractions, and activities in Nairobi
- Assist with check-in and check-out procedures, ensuring a smooth process for guests
- Maintain accurate guest records and update information in the hotel management system
- Anticipate guest needs and proactively offer assistance
- Resolve guest issues and concerns in a timely and satisfactory manner
- Promote hotel services and amenities to enhance guest experience and increase revenue
- Ensure compliance with hotel policies and procedures while maintaining high standards of customer service
Qualifications
- Excellent communication skills with fluency in English; additional languages are a plus
- Previous experience in hospitality or customer service
- Bachelor’s degree in Hospitality Management, Tourism, or related field preferred
- Strong problem-solving abilities and attention to detail
- Computer literacy, including proficiency in MS Office and hotel management software
- Familiarity with hotel operations and guest service standards
- Knowledge of local attractions and services in Nairobi
- Ability to work flexible hours, including evenings, weekends, and holidays
- Professional appearance and friendly demeanor
- Empathetic and supportive attitude towards guests
- Ability to work well under pressure and handle multiple tasks simultaneously
- Must be able to work in NAIROBI
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How to Apply
🚨 Before You Apply for This Job… Is Your CV Ready For The Competition?
This job will attract 1000+ applicants. Sadly, many qualified professionals miss out on interviews — not because they lack experience, but because their CV does not clearly demonstrate why they qualify for this specific job.
You may be qualified. But if your CV is too generic, outdated, or not aligned to the job requirements, you’ll not be shortlisted.
Using the same CV for every application also rarely works.
And while many candidates are now using AI to rewrite their CVs, polished wording alone does not guarantee interviews.
AI can write your CV. We know what gets shortlisted.
🎯 Want to improve your chances of getting shortlisted for THIS job?
Email your CV today to cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade
Our recruiters will review your CV and show you how to position your experience better for the job you are targeting. Learn more about our CV upgrade service here.