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Guest Operations Manager Job Angama
Hotel Jobs In Kenya. Angama Jobs
You will play a key role in weaving together the efforts of our Head of Departments: F&B, Guiding, Guest Experience, Kitchen, and Housekeeping into one harmonious rhythm of guest delight. This role reports to the General Manager.
Key Responsibilities:
- Oversee daily lodge operations, ensuring excellence and consistency across all guest touchpoints.
- Lead and support the lodge department heads, fostering collaboration and accountability.
- Monitor and improve operational systems for efficiency without losing sight of the warmth and joy of service and guest experience.
- Champion guest feedback, resolving concerns with honesty, courage, and respect.
- Partner with HR and Training to build and sustain strong, motivated teams.
- Work with the Chief Marketing Officer and Guest Experience Curator to drive the level of excellence in taking care of guests for which Angama has become known.
- Support the General Manager in long–term planning, budgeting, and strategic projects.
- Uphold Angama’s values in every decision, placing people at the heart of operations.
Key Qualities of the Successful Candidate:
- A people–first leader, able to inspire, mentor, and empower diverse teams.
- Deep respect for guests, staff, and the communities in which we operate.
- Courage and maturity to make sound decisions in complex situations.
- Keen attention to detail, with a reasonable understanding of each department and how they are required to collaborate.
- Naturally aligned with Angama’s values: ubuntu, respect, honesty, courage, and joy.
Key Qualifications:
- Minimum 7 years’ experience in senior lodge or hospitality management.
- Proven track record leading multidisciplinary teams in high–end safari or hospitality settings.
- Strong financial and operational acumen.
- Excellent communication and interpersonal skills.
- A passion for conservation, community, and creating unforgettable guest experiences
How to Apply
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