General Manager, Lottery Operations & Communications Job NLB

Admin Jobs, National Lottery Board Jobs.

Reference No. NLB/LOCD/GMLOC/1

Duties and Responsibilities

• Ensuring compliance with local, national, and international Lottery regulations, including proceeds of crime, anti-money laundering and counter-terrorism financing (AML/CTF) laws, data protection regulations, and gaming laws.
• Ensuring compliance with licensing requirements between National Lottery Board and Gambling Regulatory Authority.
• Ensuring implementation of the Agreement between NLO and NLB.
• Ensuring that proceeds from games of chance operated by the Board are paid into the National Lottery Fund.
• Developing and implementing strategies to identify, assess, and mitigate operational, financial, and reputational risks. Career Opportunities
• Developing and implementing measures to prevent fraud in the operations of the National Lottery.
• Continuously monitor lottery systems and processes for irregularities, such as ticket tampering, unauthorized access, or suspicious transactions.
• Ensuring implementation of responsible gambling including self-exclusion mechanisms, and age Verification among others.
• Ensuring the end-to-end licensing process for retailers, vendors, and other stakeholders, ensuring applications are processed efficiently and transparently.
• Developing and implementing games of chance in co collaboration with other stakeholders within the existing laws.
• Ensuring retailers adhere to operational standards and contractual obligations, such as ticket sales protocols and marketing guidelines.
• Ensuring implementation of guidelines that drive initiatives such as online ticket sales, mobile apps, and digital payment systems to modernize lottery operations.
• Preparing compliance reports on the operation of the National Lottery for regulatory bodies and the National Lottery Board.
• Supporting in the formulation of policies, strategic plans, and regulations governing the National Lottery
• Overseeing stakeholder engagements, brand partnerships and collaborations.
• Overseeing the development and implementation of crisis and reputation management strategies to alleviate crisis situations and maintain positive reputation.
• Developing and executing a comprehensive communication strategy to publicize the National Lottery, NLB and NLF’s mandate, organizational activities.
• Establishing and implementing effective communication structures, ensuring timely flow of information internally and externally.
• Serving as the primary point of contact for press/media and coordination of media related activities.
• Supporting the development and implementation of communication strategies to drive the strategic vision of the National Lottery Board in alignment with national development priorities.

Requirement for Appointment

For appointment to this grade, an officer must have:

• Cumulative service period of fifteen (15) years relevant work experience, three (3) of which should have been at the grade of Manager, Strategic Branding and Public Communication, Digital Technology, Innovations & Infrastructure, Compliance and Player Protection, Data, Analytics and Business Intelligence, Operations and Delivery or in a comparable and relevant position.
• Bachelor’s degree in any of the following disciplines: Game design and development, Gaming and Animation Technology, Interactive Media Technologies Mass Communication, Corporate Communication Business Administration, Journalism, Public Relations, Computer Engineering, Project Planning and Management or equivalent qualification from a recognized institution.
• Master’s degree in any of the following disciplines: Game design and development, Gaming and Animation Technology, Interactive Media Technologies Mass Communication, Corporate Communication Business Administration, Journalism, Public Relations, Computer Engineering, Project Planning and Management or equivalent qualification from a recognized institution.
• Certificate in Leadership Couse lasting not less than four (4) weeks from a recognized institution.
• Membership to a relevant professional body and in good standing, where applicable.
• Proficiency in computer applications.
• Demonstrated a high degree of professional competence, managerial and administrative capability in work performance and exhibit a thorough understanding of NLBs goals, policies and objectives.

How to Apply

Application documents including detailed Curriculum Vitae, copies of academic and professional certificates, National Identification Card, and other relevant testimonials should be submitted to:

The Chairperson
National Lottery Board
25th Floor Old Mutual Towers, Hospital Road
Upper Hill
P.O. Box 30933 – 00100
NAIROBI

• Applications should be submitted in a sealed envelope clearly marked.
• “APPLICATION FOR [POSITION NAME, REFERENCE NO & JOB GRADE]”
• Applications must be received on or before 8 June 2026, 5pm East African Time.
• The National Lottery Board is an ‘Equal Opportunity Employer’. Female candidates and Persons Living with Disability (PLWDs) are encouraged to apply.
• Only shortlisted candidates will be contacted, and canvassing will result in automatic disqualification.
• Successful candidates will be required to meet the requirements of Chapter Six of the Constitution of Kenya.