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Front Office Service Manager Job Radisson Hotel
Hotel Jobs. Radisson Hotel Jobs
Job Description
- Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees
- Is proficient in all Front Office procedures
- Utilizes supervisory skills and motivation to maximize employee productivity and satisfaction
- Recommends to Front Office Manager how to improve guest service and efficiency in Front Office operations
- Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests
- Records in the log book any incidents occurred in the hotel and follows-up with the department concerned
- Communicates open and closed dates, availability and condition of rooms to appropriate individuals
- Knows current rooms availability, and is familiar with future availability
- Keeps effective key control
- Ensures that guest mail and messages are delivered promptly
- Controls room rates, and brings rate changes in the attention of the Front Office Manager
- Oversees the proper handling of advance deposits
- Runs a credit check report, and analyses it for possible doubtful accounts
- Checks that discounts, billing instructions, and credit policies are followed, and takes action when needed
- Authorizes paid-outs and discounts
- Makes sure Front Office employees utilize yield management to maximize room revenue
- Checks the daily arrival list, and makes necessary preparations if hotel is sold out
- Informs the Front Office Manager on VIP guests and returning guests, and follows-up on VIP lists and room blockings
- Orders VIP gifts for the following day’s arrivals
- In the absence of Department Heads, takes disciplinary action when required.
- Investigate all walk-outs, and complete relevant forms
- Deals with all incoming telefaxes and telexes after office hours
- Completes all forms in cases of accident or theft in the hotel during the shift
- Brings needs for repair to the attention of the Front Office Manager
- Lives the Yes I Can values
- Ensure the 100% Guest Satisfaction
- Manages the RHG membership enrollments
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