Front Office & Digital Communications Associate Job Good Partners

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Role Overview

The Front Office & Digital Communications Associate will serve as the first point of contact for visitors, clients, and partners while also managing Good Partners’ digital presence across online platforms. This

The role combines administrative and executive support with digital communication responsibilities, ensuring smooth office operations, professional client engagement, and a strong, consistent online brand presence.

Key Responsibilities

Front Office Management

• Serve as the first point of contact for visitors, clients, and phone/email inquiries, providing courteous and professional assistance.
• Manage the reception area, ensuring it is tidy, welcoming, and presentable at all times.
• Maintain an updated visitor log and direct guests appropriately.
• Handle incoming and outgoing correspondence (calls, emails, parcels, mail).
• Support scheduling of appointments, meetings, and conference room usage.

Executive & Administrative Support

• Provide executive assistance to the Director and leadership team, including calendar
• management, meeting coordination, and travel arrangements.
• Prepare correspondence, meeting agendas, minutes, and briefing documents.
• Support office administration, procurement, and filing (physical and digital).
• Assist with the coordination of internal events, workshops, and external meetings.

Digital Communications & Online Presence

• Manage and update Good Partners’ website and social media channels with engaging, timely, and relevant content.
• Develop, edit, and post digital content including graphics, news updates, and campaign materials.
• Monitor, analyze, and report on digital engagement metrics to track online performance.
• Ensure brand consistency across all communication platforms.
• Respond to online inquiries and community engagement messages in a timely and professional manner.

Knowledge & Information Management

• Maintain digital records, databases, and mailing lists to ensure accuracy and security.
• Support knowledge-sharing initiatives, newsletters, and other digital outreach efforts.
• Collaborate with internal teams to highlight organizational activities and impact stories online.

Qualifications & Experience

• Diploma in Communications, Public Relations, Business Administration, Marketing, or related field.
• Minimum 2 years’ experience in a front office, executive assistant, or communications role.
• Proven experience managing social media platforms (LinkedIn, Twitter/X, Facebook, Instagram, etc.) and websites.
• Strong written and verbal communication skills, with attention to detail and professionalism.
• Proficiency in MS Office Suite, Google Workspace, and basic graphic design/digital tools (e.g., Canva, Adobe Suite).
• Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
• Strong interpersonal skills and ability to engage professionally with diverse stakeholders.

How to Apply

Click Here to Apply