Candidates Testimonials – How C.S.S Got Me Hired
Advice From Our Recruitment Team – By Carolyne N. – Head Of Recruitment
Personalized Support for Your Success
Upcoming Trainings & Events – Leadership & Career Growth Events
Front Desk Officer/Receptionist Job
Admin Jobs. Peoplelink Consultants Ltd Jobs
Responsibilities
- Courteously welcome guests, manage the full check-in/check-out process, and accurately verify reservations, identification, and payment details.
- Handle all financial transactions including processing payments, preparing invoices, posting charges, and maintaining the front desk cash float.
- Ensure all transactions, room assignments, and availability updates are accurately recorded and maintained in the Property Management System (PMS).
- Serve as the primary point of contact for guests, providing information on facilities, handling requests, and responding promptly and professionally to all inquiries or complaints.
- Handle room reservations via phone, email, and walk-in, and tactfully manage potential overbookings to maximize occupancy and ensure guest satisfaction.
- Liaise effectively with all hotel departments (Housekeeping, Maintenance, etc.) to coordinate services, anticipate guest needs, and resolve issues quickly.
- Maintain strict confidentiality of all guest and hotel information, adhering to data protection standards and hotel security/emergency protocols.
- Maintain professional conduct and grooming standards at all times, ensuring proper shift handover and accurate logging of all important operational information.
Requirements
- Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum 1-3 years of relevant experience in a hotel front desk, receptionist, or dedicated guest relations role.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Proven ability to handle stressful situations calmly and professionally.
- Demonstrable good organizational and multitasking abilities.
- Proficiency in MS Office and hotel management software (PMS).
- Fluency in English is required; knowledge of additional languages is a definite advantage.
How to Apply
Send your cv to: hrsupport@peoplelink.co.ke, CC’ outsourcingsupport@peoplelink.co.ke with job title
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.