Freight Forwarding Operations Supervisor – Declaration M/F Job AGL Nairobi, Kenya
Key Responsibilities
Acknowledge Receipt & Pre-Declaration Review
- Acknowledge receipt of full sets of documents/files from IFFOS Operators.
- Confirm the validity and completeness of clearance documents (pre-declaration check).
- Allocate files to declarants for timely entry submission.
- Liaise with the Team Leader, IFFOS Operators, and Operations Supervisor to confirm the appropriateness of documents and request any missing or additional information.
- Ensure declarants carry out accurate and timely declarations in the iCMS system.
- Ensure entries are updated in SPOT and WAY.
- All PGA-CDs must be submitted in the TFP system in a timely manner. Once entries are paid, confirm that KEBS-CD and all other PA-CDs are fully submitted in TFP and shared with the team for clearance processing.
Customs Entry Lodgment & Work Distribution
- Lodge customs entries in the iCMS system.
- Ensure fair and balanced allocation of files among declarants.
- Ensure each declarant meets the daily KPI target of 100 lines per day.
Continuous Monitoring & Follow-Up
- Ensure declarants constantly check TFP and iCMS systems to monitor passing entries and permit approvals.
- Promptly respond to any rejected entries or permits.
- Escalate issues for support when necessary to avoid delays
Support & Coordination
- Support the Team Leader, Supervisor, and Port Operators with any inquiries or customs rejections.
- Provide clarification and guidance on customs documentation, duties, requirements, and regulations.
Query Resolution & Escalation
- Handle customs queries in coordination with the Supervisor.
- Escalate unresolved issues to the Managers within 24 hours.
- Make physical interventions at relevant offices/ports where necessary to ensure resolution.
Reporting & Monitoring
- Share the Job Allocation Report daily.
- Ensure each declarant submits their Daily Activity Report without fail.
Duty and Tax Projection
- Perform duty and other tax projections accurately and in a timely manner to support smooth entry processing and planning& bond projection
Profile
- Diploma in C & F or related field
- ICMS training
- East African Freight Forwarding Practicing Certificate will be an added advantage.
- 5 years’ experience in a busy logistics’/ freight forwarding industry.
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