Florist Team Lead Job

Agricultural Jobs. Morsan HR Consulting Jobs

Job Summary:

Our client, a leading retail company, is seeking an experienced Team Lead – Florist to oversee the floral department in-store. The ideal candidate will combine creativity, leadership, and retail operations skills to ensure exceptional customer experiences, a motivated team, and smooth day-to-day operations.

Key Responsibilities:

• Lead, supervise, and motivate the florist team to ensure high performance and a positive work environment.
• Plan and assign daily tasks to team members, ensuring efficient workflow and timely completion of all duties.
• Design, create, and maintain visually appealing floral arrangements for store displays, events, and customer orders.
• Provide guidance and training to junior florists, promoting skill development and consistent quality.
• Manage inventory of flowers, plants, vases, and related materials, ensuring availability and minimizing waste.
• Place orders for floral supplies in coordination with store management, maintaining cost efficiency.
• Ensure proper care and handling of flowers to maximize shelf life and freshness.
• Maintain a clean, safe, and organized floral department in compliance with health and safety standards.
• Assist customers with floral selections, provide recommendations, and handle special requests professionally.
• Collaborate with store management to plan seasonal displays, promotions, and marketing initiatives.
• Monitor sales performance, track key metrics, and implement strategies to improve productivity and revenue.
• Resolve customer complaints or issues in a timely and professional manner, ensuring customer satisfaction.
• Conduct performance evaluations for the florist team, providing feedback and coaching for improvement.
• Stay up-to-date with the latest floral trends, retail merchandising techniques, and competitor offerings.
• Foster a culture of teamwork, creativity, and continuous improvement within the floral department.

Qualifications & Skills:

• Diploma or Certificate in Floristry, Horticulture, or related field (preferred).
• Minimum of 3 years’ experience in floristry, with at least 1 year in a supervisory role.
• Strong creative skills with an eye for detail and retail presentation.
• Excellent leadership, communication, and organizational skills.
• Ability to work under pressure in a fast-paced retail environment.
• Knowledge of flower care, inventory management, and merchandising principles.

How to Apply

If you are looking to take the next step in your career, we want to hear from you! Submit your updated CV detailing your experience and suitability for the role to careers@morsanhr.co.ke