Finance Systems Functional Support NGO Job CARE Nairobi, Kenya
JOB SUMMARY:
- The FINANCE SYSTEMS FUNCTIONAL SUPPORT, also known as a Subject Matter Expert (SME) or Power User, is an individual with advanced knowledge and expertise in Finance. This role operates at the Tier 2 support level, focusing on the operational use of Oracle Financial Applications. The position supports strategy execution, ensures process compliance, and provides expert-level assistance to end users while partnering with Oracle technology teams to deliver operational excellence.
Key Responsibilities
Process Execution & Compliance
- Support the execution of strategies defined by the Finance Global Process Owner.
- Understand and apply detailed requirements, policies, and practices within Finance to ensure process compliance across the organization.
Deployment & Training
- Provide Tier 2 support for end-users, addressing specific questions, issues, and requests related to Oracle Financial Applications.
- Guide users through steps to solve problems with the use of system functionalities, ensuring minimal disruption to operations.
Technology Partnership & Continuous Improvement
- Work with Oracle Technology teams to define and operate end-to-end solutions.
- Participate in User Acceptance Testing (UAT) for new processes and releases.
- Identify and escalate complex or unresolved issues to higher-tier technical support.
- Monitor performance, results, and trends within the finance functional area and suggest continuous improvement initiatives.
Required Qualifications:
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or equivalent combination of education and work experience.
- 2–4 years of professional experience in a Finance role.
- Strong organizational and time management skills.
- Strong understanding of financial processes and accounting principles.
- Proficiency in Microsoft Office Suite and finance systems (SAP, PeopleSoft).
- Excellent analytical and problem-solving abilities.
- Strong written and verbal communication skills to interact with both business and technical teams.
Preferred Qualifications:
- Advanced coursework or certification in Finance, Accounting, or Oracle Financial Systems.
- Previous experience with Oracle Financial ERP Systems.
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