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Field Engineer Job WIOCC
Engineering Jobs, West Indian Ocean Cable Company Jobs.
Job Objective
Provide field support, resolve incidents and assigned problems, install, maintain and manage network & facilities equipment for WIOCC Group companies including Open Access Technical Services (OATS) and clients.
Key Duties & Responsibilities
- 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration
- Cross connects, jumping, patching copper and fibre
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by NOC / TAC / NMC / GCC
- Work with and assist to manage contractors and vendors
- Assist service managers as directed, including clients and supplier meetings
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network quality and performance management
- Creation of ad hoc reports as needed
- Assist other departments and projects as requested by the Programme Manager
- Drive company vehicles as required, travel as required including to Africa, EU, UK
- Assist Sales and local OADC team as required
- Adhere to all company policies and procedures
Minimum Qualifications
- A Diploma in Telecommunications
- English proficiency for understanding, spoken and written communications
- Technical certifications i.e. CCNA or equivalent field experience (desirable)
- Valid full driver’s license
Experience & Skills
- Good communications and soft skills, including ability to follow instructions
- Must use systems effectively to record information accurately and concisely in a timely manner
- Proficient computer skills, including Microsoft office suite (word, power point, outlook, and excel).
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
- Use of tools and test equipment, including OLT, OTDR, OSA, Ethernet/OTN testers, splice machine
Attributes
- Client focused
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork
- Good English language communicator
- Ability to quickly learn from other team members and prepared to self-study
- Punctual and reliable
How to Apply
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