Engineer – Digital services (SOC) Job Safaricom

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Reporting to the Team Manager – SOC Digital services, the position holder will be tasked with monitoring & Observability and improving the operational aspects of all systems in scope within DIT. Drive automation across the different domains. Foster service monitoring through proactive initiatives like AIOPs, machine learning among other available channels.

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Responsibilities

• Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software.
• Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures.
• Developing and executing automation scripts and maintenance jobs.
• Documentation and closure of monitoring gaps under the mind the gap initiative.
• Onboarding DIT systems to the service monitoring tools (APMs such as ELK, Dynatrace
  etc.)
• Write and deploy custom scripts in picking specific monitoring metrics.
• Come up with Log ingestion pipelines and parsing of the same.
• Support all Digital squads to ensure new products are monitored.
• Support in Zero touch Operations initiatives.

Qualifications

• Bachelor’s Degree in either Computer Science or Information Technology, Electrical and  communication engineering or Business Information Systems or in a relevant field in telecommunication.
• At least 2 years’ experience in a busy telco or IT setup.
• Domain knowledge in at least 3 of the following areas, Databases, Containerization, VAS, Integration, Virtualization,
• Cloud (AWS or Azure), Orchestration (Kubernetes), App development (Android / IOS)
• Good understanding of the micro service architecture & appreciation of the
  traditional/classic SOA
• Technical Knowledge of working on Dev-Ops
• Being able to implement strict change management policy
• Good understanding of back-end programming such us Python, Java – Springboot.
• Formulate SLAs for each level of incident and therefore implement a service management approach for all types of services rendered.
• Be well versed with modern monitoring tools and systems with experience in APMs such
  as ELK, Dynatrace, AppDynamics, New Relic, Splunk etc.
• Well versed with SRE concepts with respect to providing stable services to customers and adhering to availability KPIs

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How to Apply

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