End User Support Consultant Job Standard Bank
IT Jobs. Standard Bank Jobs. End User Support Consultant. Resolving IT service desk issues, managing hardware/software troubleshooting, and providing user technical assistance, requiring an IT/Computer Science Degree and 5-7 years desktop support experience.
Job Description
Deliver effective second and third level technical support to a senior customer base, acting as the single point of contact to drive end-user technology issues to resolution across Microsoft Office 365, operating systems, subsystems and related products.
Key deliverables include advanced troubleshooting and resolution of standard to highly complex technical issues; accurate incident logging, tracking and escalation; closed-loop customer communication; creation and maintenance of support documentation and known-error records; mentoring of End User Support staff; user training on hardware and software; and collaboration with IT and business project teams to deliver high-quality technology solutions.
Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology or related field
Licenses & Certifications: Apple Certified Mac Technician (ACMT), CompTIA A+ Certification, ITIL Foundations v3, MCDST – Microsoft Certified Desktop Support Technician, Microsoft IT Professional (MCITP)
Experience Required
5-7 years
- Solid experience in advanced support role within large/medium size organisation.
- Experience in AD Account Management and the Service Desk within large/medium size organisation.
Behavioural Competencies:
- Articulating Information
- Following Procedures
- Producing Output
- Providing Insights
- Team Working
- Understanding People
- Upholding Standards
Technical Competencies:
- Application Knowledge for Support
- Identity and Security Compliance
- Incident and Problem Management
- IT Knowledge
- IT Systems
- Service Level Management
- Stakeholder Management
- Technical Analysis
- Trouble Shooting
- Written Communication
How to Apply
🚨 Before You Apply for This Job.
This job will attract 1000+ applicants. Only a few will be shortlisted. Most candidates will be rejected — not because they are not qualified, but because their CV does not clearly show how they qualify.
🎯 Want to get an interview fast? CUSTOMIZE YOUR CV SPECIFICALLY FOR THE JOB. Using the same CV for every job won’t get you shortlisted. Click here for CV customization & job search support. Our recruitment team will review your CV and customize it for the job.
Applying for jobs you qualify for but your AI CV isn’t getting interviews? Many professionals are using AI to write their CVs and cover letters — only to discover they are still not getting interviews.We can help you identify what’s missing and re-package your CV for interviews. Click here to find out why your CV isn’t getting you interviews. Free review
Related Jobs
Got an interview coming up?
Your CV has already opened the door. Now you need to convince the employer that you’re the right person for the job. Don’t just attend your next interview.
Learn how to confidently sell your experience, handle difficult questions, communicate your value, and negotiate the salary you deserve.
Get Professional Interview Coaching Today