E-commerce Solution Support Job Network International

IT Jobs, Network International Jobs.

About The Role:

The purpose of this role is to ensure the successful operation of the organization’s Payments solutions and supporting products. The organization’s Payments solutions is driven by a combination of physical payment devices in store, E-Commerce integrations, and our processing platform. The E-Commerce Solution Support Manager is primarily responsible for bridging the gap between Technology and business through collaboration with different stakeholders. They are responsible for the successful introduction of new features and enhancements to the System, efficient operation of the System and providing support to merchants. They must have excellent quantitative and analytical skills, along with the ability to apply those skills across a variety of business processes within the Organization. 

Must Read>>>6 Top Interview Questions to Expect When Changing Careers

Key Responsibilities:

• Product & Business Analysis:
  • Ensure requirements gathering for new features and enhancements on the DPO Pay & POS systems
  • Ensure proper documentation of requirement
  • Ensure task prioritization guided by business priorities
  • Ensure participation in technology product events, eg sprint planning, sprint roadmap and working sessions
  • Provide support to the technology teams (TechOps & DevOps) during the development cycle and bug resolution process
  • Engagement with third parties and service providers in addressing issues arising
• System & Configuration Management:
  • Lead in Identification of system errors & bugs and co-ordinate resolutions with the technical team
  • Ensure review the system settings and permissions
  • Monitor DPO Pay System functionality and performance
  • Ensure proper configuration of the DPO Pay system
  • Support and ensure adherence to PCI DSS Procedures and guidelines
  • Ensuring POS programming/ POS Installation assignments have been completed.
  • TMS preparation, POS Downloading, Key injection (If req).
  • Ensure of maintaining day to day inventory records and keeping up to date and in line with other production applications, also ensure all scheduled daily assignments/ activities have been properly recorded and added to the inventory module.
• Quality Assurance & Release Management:
  • Ensure business testing (UAT & Pilot) against documented requirements is done
  • Manage the deployment process for DPO system releases according to the laid down procedures e.g.  communication and approvals
  • Participate in deployment and maintenance event
  • Participate in release and deployment process and procedure improvement
  • TMS handling for new application release and complete testing before proceeding for
  • Production rollout.
•  Merchant Support:
  • Provide level 3 Support by handling escalated issues by the Systems Service desk
  • Single point of contact for Merchant integration queries
  • Ensure responsiveness in Merchant support as per SLA Lead technical investigations in collaboration with TechOps and other stakeholders
  • Supporting POS & E-Comm merchant integrations
  • Ensuring merchant staff have been given operational as well as fraud-relevant best practice guidelines.
  • Ensure time to time merchant visits have been initiated, support with all operational and technical issues and resolve merchants’ concerns.
• Reporting:
  • Periodic reporting on DPO Pay projects
  • Periodic reporting on Integration Support
  •  Periodic reporting on System functionality and performance
• Performs other duties as assigned.

Qualifications

Key Requirements:

Education:  

• Bachelor’s degree in a business or technology discipline or related field.
• Relevant technology & projects certifications.

Experience:

• 5 plus years of experience in technology solutioning and supporting Financial digital products in a diverse environment across multiple countries and cultures.
• 2 plus years’ experience in Customer Support/Operations in E-Commerce & POS required, preferably in a global organization.
• 1 plus years’ experience in process mapping and process documentation

Knowledge/Skills:

• Excellent technical, problem-solving, and communication skills.
• Ability to work in a dynamic environment with changing priorities, demonstrated ability to anticipate next steps, take initiative, exercise discretion, and apply sound judgment.
• Knowledge of Acquiring Business products, know-how of settlement processes.
• Analytical skills / technical knowledge of POS & E-Comm products.
• A team player/ ability to think out of box and demonstrate multi-tasking capabilities.
• Positive thinking and confidence in achieving targets.
• Ability to work under pressure and meet deadlines.

Must Read>>>How Our Professional CV Service Turns You into a Priority Candidate

How to Apply

Click here to apply