E-Business Support Officer Job Stima Sacco

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Job Summary

Reporting to the ICT Manager, the job holder shall be responsible for driving the Sacco’s EBusiness through expansion of the SACCO’s E-banking channel network. The job holder is also responsible for ensuring smooth functioning of E- banking channels and coordinating smooth roll-out of process enhancements aimed towards increased channel utilization with the aim of attaining 99.9% channel availability.

Key Tasks and Responsibilities

• E-Business Systems Implementation: – Assist in the development and
  implementation of new E-Banking channel products and services.
• System Monitoring: Perform daily health checks on all digital channels (Mobile App,
  USSD, ATM, and Internet Banking) to ensure 99.9% uptime.
• Technical Support: Act as the second-level support for all e-banking related queries
  from branches and members, ensuring timely resolution of transaction failures.
• Channel Expansion: Assist in the integration and review of new payment gateways,
  mobile money platforms, and emerging fintech solutions to broaden the SACCO’s
  digital footprint.
• UAT & Deployment: Lead User Acceptance Testing (UAT) for all new systems,
  patches, upgrades, and digital products before they go live.
• Channels Security Configurations: Monitor for fraudulent activities on digital
  channels and implement security protocols such as Two-Factor Authentication (2FA)
  and encryption standards.
• Reporting: Generate weekly and monthly reports on channel utilization, downtime
  incidents, and transaction volumes to inform management decisions.
• User Training: – Ensure that end-users are trained on the usage and benefits of the
  channel systems

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Key Qualifications and Skills

• Education: Bachelor’s degree in Computer Science, Information Technology,
  Business Information Systems, or a related field.
• Experience: At least 3 years of experience in ICT, specifically handling E-banking
  channels, digital payments, or fintech operations.
• Technical Proficiency: * Strong knowledge of API integrations (REST/SOAP).
  o Proficiency in SQL for database querying and troubleshooting.
  o Proficiency in systems development (Front-End / Back-End)
  o Familiarity with Core Banking Systems (CBS) and ISO 8583 (ATM messaging
  standard).
• Certifications: Possession of ITIL, Prince2, or relevant Dev/Ops networking/security
  certifications is an added advantage.

Key Attributes, Competencies, and Skills

• Analytical Thinking: Ability to quickly diagnose system bottlenecks and provide
  technical workarounds.
• Member-Centric Mindset: A passion for improving the user experience and ensuring
  digital tools are intuitive for SACCO members.
• Agility: Ability to work under pressure, especially during system downtimes or peak
  transaction periods (e.g., end-of-month processing).
• Effective Communication: Capable of explaining technical issues to non-technical
  stakeholders and members clearly.
• Integrity: High level of ethical standards, given the sensitivity of handling financial
  data and transaction systems.

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How to Apply

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