E-Business Support Officer Job Stima Sacco
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Job Summary
Reporting to the ICT Manager, the job holder shall be responsible for driving the Sacco’s EBusiness through expansion of the SACCO’s E-banking channel network. The job holder is also responsible for ensuring smooth functioning of E- banking channels and coordinating smooth roll-out of process enhancements aimed towards increased channel utilization with the aim of attaining 99.9% channel availability.
Key Tasks and Responsibilities
- E-Business Systems Implementation: – Assist in the development and
implementation of new E-Banking channel products and services. - System Monitoring: Perform daily health checks on all digital channels (Mobile App,
USSD, ATM, and Internet Banking) to ensure 99.9% uptime. - Technical Support: Act as the second-level support for all e-banking related queries
from branches and members, ensuring timely resolution of transaction failures. - Channel Expansion: Assist in the integration and review of new payment gateways,
mobile money platforms, and emerging fintech solutions to broaden the SACCO’s
digital footprint. - UAT & Deployment: Lead User Acceptance Testing (UAT) for all new systems,
patches, upgrades, and digital products before they go live. - Channels Security Configurations: Monitor for fraudulent activities on digital
channels and implement security protocols such as Two-Factor Authentication (2FA)
and encryption standards. - Reporting: Generate weekly and monthly reports on channel utilization, downtime
incidents, and transaction volumes to inform management decisions. - User Training: – Ensure that end-users are trained on the usage and benefits of the
channel systems
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Key Qualifications and Skills
- Education: Bachelor’s degree in Computer Science, Information Technology,
Business Information Systems, or a related field. - Experience: At least 3 years of experience in ICT, specifically handling E-banking
channels, digital payments, or fintech operations. - Technical Proficiency: * Strong knowledge of API integrations (REST/SOAP).
o Proficiency in SQL for database querying and troubleshooting.
o Proficiency in systems development (Front-End / Back-End)
o Familiarity with Core Banking Systems (CBS) and ISO 8583 (ATM messaging
standard). - Certifications: Possession of ITIL, Prince2, or relevant Dev/Ops networking/security
certifications is an added advantage.
Key Attributes, Competencies, and Skills
- Analytical Thinking: Ability to quickly diagnose system bottlenecks and provide
technical workarounds. - Member-Centric Mindset: A passion for improving the user experience and ensuring
digital tools are intuitive for SACCO members. - Agility: Ability to work under pressure, especially during system downtimes or peak
transaction periods (e.g., end-of-month processing). - Effective Communication: Capable of explaining technical issues to non-technical
stakeholders and members clearly. - Integrity: High level of ethical standards, given the sensitivity of handling financial
data and transaction systems.
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How to Apply
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