Delivery Owner Job CloudFactory, Nairobi, Kenya
Role Summary
- As a Delivery Owner, you are responsible for the delivery of complex client projects across global and multi-region environments.
- This is a senior delivery role requiring strong operational expertise, commercial awareness, and confident decision-making in fast-moving, ambiguous environments. The role owns end-to-end delivery outcomes and coordinates across multiple internal teams and client stakeholders to ensure commitments are delivered successfully.
- Success in this role requires strong ownership, urgency, problem-solving ability, and the confidence to act independently without waiting for direction.
You will Support Accounts Characterised By:
- Global / multi-region delivery
- Executive-level stakeholders
- Specialised talent
- Regulatory and compliance requirements
- Customised delivery solutions
- Frequent change, ambiguity, and escalations
- High operational intensity
Responsibilities:
Delivery Ownership
- Own end-to-end delivery performance (SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL)
- Lead delivery in complex, fast-changing environments
- Take full accountability for client commitments and outcomes
- Identify risks early and drive resolution
- Lead the resolution of incidents and ensure service continuity
- Balance client expectations with operational and commercial realities
Client & Stakeholder Management
- Build trusted relationships with senior client stakeholders (Directors, VPs, Executives)
- Lead governance and delivery discussions
- Provide clear recommendations and solutions
- Challenge unrealistic expectations constructively
- Act as a trusted delivery partner to the client
Cross-Functional Delivery Leadership
- Coordinate project delivery teams at all levels for successful delivery
- Drive accountability and execution across all delivery contributors
- Align internal teams (Ops, Talent, Finance, Compliance etc) to deliver priorities
- Remove blockers and manage dependencies
- Influence stakeholders without direct authority
- Support workforce planning for specialised talent needs
Governance & Compliance
- Ensure compliance with contractual, regulatory, legal, and security requirements
- Maintain strong governance and reporting standards
Requirements
What Sets You Apart
- You are highly self-driven, calm under pressure, and decisive. You take full ownership of outcomes and are comfortable operating independently in ambiguity.
- You communicate clearly at all levels, build trust quickly across diverse stakeholders, and are confident, challenging and influencing when needed.
- You are commercially aware, solutions-focused, and comfortable making decisions that balance client needs with operational reality. You know how to drive execution through others in a matrix environment without relying on direct authority.
Success Measures
- SLA / KPI delivery
- Client satisfaction and retention
- Delivery against commitments
- Operational stability
- Risk and escalation management
- Governance and compliance adherence
- Effective cross-functional execution
- Revenue and Margin attainment
Experience
- 7+ years in Service Delivery, Project/Program Management, Operations, or Client Delivery roles
- Experience managing complex, multi-country or enterprise accounts
- Strong experience with executive stakeholders and high-pressure delivery environments
- Solid understanding of commercial impact, risk, and workforce coordination
How to Apply
🎯 Before You Apply for This Job…
Found a job you really want, but don’t have the time to customise your CV for it?
When you have experience, sending the same CV to every employer can cost you opportunities.
You may have the right experience, leadership track record and achievements. But if your CV doesn’t quickly show how you match this specific role, you may never get the interview.
And when you’re already managing a demanding career, finding the time to rewrite your CV for every opportunity isn’t always realistic.
Let our recruitment team do it for you.
Simply send us:
Your current CV + the job advert.
Our recruitment team will customise and position your CV specifically for the role — highlighting the experience, achievements and strengths most relevant to what the employer is looking for.
And we don’t stop at the CV.
You’ll also receive 3 months of job-search support from our recruiters, including a dedicated recruiter to support your search and help you identify suitable opportunities.
You focus on your career. Let us help you position yourself for the next one...
Don’t just apply. 👉 Click Here & Get Your CV Customised & Claim Your 3-Month Support Today
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.