Customer Service Representative Job Githunguri Dairy

Customer Service Jobs. Job Githunguri Dairy Jobs

Reporting to: Field Sales Supervisor

Industry: FMCG

Job Location: Githunguri

Githunguri Dairy Farmers Co-operative Society Ltd plays a key role in marketing of its member’s milk which is processed and packed in form of pouch packed fresh milk, Tetra Classic fresh milk, lala, butter, ghee and cream under the flagship of “Fresha Dairy Products”.

Githunguri Dairy Farmers Co-operative Society Ltd vision is to be a world class producer of dairy brands while the Mission is to consistently provide high quality brands to our consumers efficiently for stakeholder’s value maximization.

The society invites applications from suitable candidates to fill the following vacant position              

Job Purpose

In keeping with our current business needs and growing need to support our expanding business growth and provision of quality customer service in line with the society values and objectives, we are looking for skilled and experienced Customer Service Representative to join our dynamic team

Key Responsibilities

• Ensure timely sales payment and overdue collections as per company policy.
• Vet new customer account opening process while striving to increase customer database within designated market region.
• Keep updated database of all the distributors and other customers and their designated areas of coverage.
• Prepare weekly market intelligence report and daily activity reports for the designated market region as per defined reporting structure.
• Ensure all sales assistants do their stock reconciliations daily.
• Ensure proper planning for logistics for the depot sales team.
• Ensure good customer relations with all customers in your route

Qualifications

• A Bachelor’s degree in Sales & Marketing or any business/ social sciences discipline
• Diploma in sales and marketing is a definite advantage.
•  Four years’ experience in FMCG.
•  Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
• Good planner, well organized with the ability to deliver deadlines and sales target strictly.

How to apply

If you are up to the challenge and possess the necessary qualification and experience; kindly forward your applications enclosing detailed curriculum vitae, and contacts of three referees to hr@fresha.co.ke with (Field Sales Supervisor) as the subject by close of business 15th June, 2026.

NB: Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful. We appreciate your interest and thank you for applying