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Customer Service Representative Job CloverLeaf Care
Customer Service Representative Job. Customer Service Jobs in Kenya
Job Duties
- The Customer Service Representative will perform the following job functions:
- Schedule and coordinate day to day activities of healthcare workers.
- Screen and hire caregivers.
- Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent.
- Staff client shifts by matching the best caregiver with each client.
- Take initiative to build strong rapport and relationships with US based team members.
- Manage the service delivery platform to meet company’s standards.
- Answer phone calls and provide excellent customer service.
- Prepare daily and weekly staffing reports.
- Support payroll functions.
- Provide HR support to healthcare workers.
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Requirements
- 3+ years experience in a Customer Service role.
- Flair communication skills in English, both spoken and written is a **MUST**.
- Expert level computer experience with documents, sheets and web applications is a **MUST**.
- Excellent problem solving skills.
- Detail oriented, highly organized, dependable and multi-tasker.
- Self-starter with superior time management skills.
- Excellent customer service skills with phone. with US or UK consumers.
- Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
- Dedicated home office space.
- Shift timing – 6:30PM – 3:30AM EAT, M-F.
- Strong work ethics, respectful and a professional attitude towards work.
Perks and Benefits
- Competitive pay!
- Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology.
- Permanent Work from Home(WFH) in a positive, friendly and fun work environment.
- Training, education.
- Receive recognition and incentives from management.
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How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.