Customer Service Representative Job

Customer Service Jobs, CA Recruitment and Office Solutions Jobs.

• sure satisfaction after resolving their issues.
• Serving as the main contact person for customers, handling inquiries through phone, email, and various communication channels.
• Suggesting and implementing initiatives to enhance customer experience and service efficiency.
• Generating regular reports on customer orders, service levels, complaints, and satisfaction metrics.
• Verifying accuracy of invoices and delivery documents before dispatch.
• Forwarding difficult issues to the appropriate teams for prompt handling.
• Supporting training and onboarding of new team members when required.
• Staying updated on product changes, new releases, and company updates to effectively assist customers.
• Ensuring adherence to company policies, procedures, and quality standards.

Qualifications Experience and Skills

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2–3 years’ experience in a customer service role, preferably within the FMCG or manufacturing industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and experience with ERP or CRM systems (e.g., SAP, Oracle).
• Ability to multitask, prioritize, and perform effectively in a fast-paced environment.
• Customer-focused mindset

How to Apply

Interested candidates are invited to submit their CVs to the provided email address hr@careerassociated.com, using “Customer Service Representative Application” as the subject line. Please note that only shortlisted candidates will be contacted. CVs will be reviewed on a rolling basis.