Customer Service Officer Job Juhudi Kilimo
Customer Service Jobs. Juhudi Kilimo Jobs
Job Summary
Providing branch administrative services, including front office, office supplies, payment reconciliation, data entry and customer service to both internal and external clients to achieve customer satisfaction & service delivery in line with business strategy.
Job Details
K.P.I’s
- Branch operational excellence
- Service Delivery
- Customer Satisfaction
- Information Management & Reports
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Responsibilities
- Providing branch administrative services in line with business plans, polices and guidelines.
- Receiving & responding to customer inquiries and requests made by customers to ensure effective communication, feedback and customer satisfaction at the branch.
- Preparing and maintaining a record of visitors/clients inquires, comments and complaints for information to build into business database.
- Issuance, monitoring and reconciliation of Branch Petty Cash for prudent petty cash utilization in line with policy guidelines.
- Data entry, validation and confirmation for follow up, compliance and proper documentation.
- Receiving, issuance and reconciliation of clean energy products and cheques.
- Receiving, authentication and tracking of payment documents and reconciliation of un-receipted deposits for follow-up by Branch Manager.
- Arranging and filing of group and client registration forms, affidavits, Branch Credit Committee and Branch meeting minutes.
- Ensuring opening, cleaning and closing of offices for secure, clean and safe working environment.
- Receiving, Recording, verifying, dispatching and coordinating courier services for efficient business operations while maintaining appropriate records.
- Receiving and authenticating of products and invoices from suppliers and raising branch requisitions for conformity and compliance with the company policy.
- Maintaining branch database and records including safe and secure custody of files and other information and for prompt retrieval.
- Identifying & recommending best practices for innovation to ensure new & improved processes, products & services.
- Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.
Requirements
Job Specifications Key Drivers Relevant Experience
Academic Qualifications
- Diploma in a Business Related Field.
Core Job Skills
- Customer Management skills
- Public Relationship skills
- Interpersonal skills
- Planning & Organization skills
- Time management skills
- Conflict Resolution skills
- IT fluency
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How to Apply
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