Customer Service Executive Job Peoplelink Consultants
Customer Service Executive Job
Our client, a leader in logistics services, is seeking a Customer Service Executive who is who is proactive, detail-oriented, and customer-focused to join their dynamic team.
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Key Responsibilities:
- Provide hands-on support in managing customer interactions and resolving inquiries promptly. Respond to all customer queries within 24 hours (or as per KPIs).
- Handle and close global case requests with follow-ups and accurate reporting
- Coordinate with origin and destination teams to ensure smooth communication and service delivery.
- office to cure seamless clearance of inbound outbound shipments daily/weekly reports via smart sheet folders.
- Analyze and improve customer retention; handle complaints and feedback constructively.
- Monitor market trends and competitor activity to inform service improvements.
- Investigate 1 e lost damaged shipments and process necessary documentation.
- Maintain data accuracy in CRM systems
- Collaborate with the Operations Team to meet customer requirements.
- Build brand awareness and generate leads through telesales and upselling strategies.
- Respond to rate inquiries and follow through to conversion
- Ensure timely billing and documentation submission for all handled shipments.
Key Skills & Competencies:
- Excellent communication and customer relationship management Strong problem-solving and conflict resolution skills
- High level of adaptability, analytical thinking, and attention to detail Proficient in data analytics and CRM tools
- Effective time management and ability to meet deadlines
- Strong team collaboration and coordination across departments
- Technical understanding of logistics processes is a plus Fluent in English (additional languages a plus)
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How to Apply
Send your CV and cover letter to hrapport@peoplelink.co.ke CC: admin@peoplelink.co.ke. Use “Customer Service Executive Application” as your subject line.
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