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Customer Service Executive Job Calltronix Contact & Training Centre
Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.
Key responsibilities
- Provide prompt and courteous assistance to customers via phone, email, or chat, addressing their inquiries and resolving issues.
- Maintain a thorough understanding of the company’s products and services to effectively assist customers and promote features.
- Diagnose and resolve customer complaints and problems, ensuring a high level of customer satisfaction.
- Keep accurate records of customer interactions and transactions, logging details of inquiries, comments, and complaints.
- Gather customer feedback and relay it to management for continuous improvement of services and products.
- Engage in regular training sessions to enhance product knowledge and customer service skills.
- Work closely with team members and other departments to ensure a seamless customer experience.
Languages spoken are Somali, Tigrinya, Oromo, Amharic, Arabic, Dinka, Kinyarwanda, Kinyamulenge, Luganda, Kirundi, French.
All the above MUST be conversant with Kiswahili or English.
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
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Subject: CV Review & Upgrade.
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