Customer Sales Agent Job Influx

Customer Sales Agent

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Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

We are looking for Sales Customer Service agents from Kenya to join our growing team.

If you’re a curious, self-starter, and problem solver, we’re interested in hearing from you!

Key Responsibilities

• Providing a high level of customer service to customers via inbound calls and emails
• Thoroughly research and reply to requests with a high sense of urgency and professionalism
• Ability to troubleshoot and communicate across multiple platforms
• Proactive Sales, both to new and existing customers
• Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction
• Meet or exceed KPIs such as response time and customer satisfaction scores

Qualifications

• Your communication style is clear and concise and you’re able to express good empathy and tone across both verbal and nonverbal communication
• You have a knack for de-escalating for de-escalating hot interactions and escalations
• Passion for helping others
• Passion for learning and self-improvement
• Committed to working in a full-time position
• Someone who works with minimal supervision while still achieving or exceeding the targets set
• Someone who is solution-driven while practicing self-directed learning

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How to Apply

Click here to apply