Customer Care Manager Job Network International
Customer Service Jobs, Network International Jobs.
About the Role:
The job holder will be responsible for managing, overseeing, and leading the customer care functions and activities across Africa. This position is responsible for developing customer care processes and procedures, including service level adherence, customer retention, average handle time, monitoring and goal setting, team management, and transformation.
Responsibilities
- Lead and manage a team of customer service and call center
- Oversee daily operations, performance and quality assurance
- Drive customer satisfaction and retention
- Develop and implement process improvements
- Manage performance metrics abd KPIs
- Coach and develop team members
- Collaborate with other departments to ensure smooth process is on place
- Provide leadership in resolution of complex and high-priority service issues.
- Mange customer complaint and ensure reduction
- Drive and lead transformation initiatives
- Develop policies, procedures and business processes that drive a culture of consistency, dependability, and reliability in customer care department.
- Performs other duties as assigned.
Qualifications
- Leadership and team management
- Customer service expertise
- Proven ability to work effectively with partners.
- Strong communication and interpersonal skills .
- Demonstrated ability to prioritize work
- Problem solving and analytical thinking.
- Years of Experience (Minimum): 5+ years’ experience in call center ,operation and transformation with at least 2 years of leadership role
How to Apply
🎯 Before You Apply for This Job…
Found a job you really want? Don’t lose the opportunity because of your CV.
You may have the right experience and skills, but if your CV doesn’t clearly match what the employer is looking for, you may never get the interview.
Don’t apply with the same CV you use for every job.
Send us your CV + the job advert, and our recruitment team will customise your CV to position you strongly for that specific role.
Plus, you’ll receive 3 months job search support from our recruiters. You’ll have a dedicated recruiter to support you with your job search and help you find suitable jobs..
Don’t just apply. 👉 Click Here & Get Your CV Customised & Claim Your 3-Month Support Today
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.