Corporate Communication Assistant I Job KMTC

Communication Jobs, KMTC Jobs. Corporate Communication Assistant I handles customer relations and public communications, requiring a Customer Service/PR/Communications Diploma and 6+ years experience (3+ as Customer Care Assistant II). Full-time role in Kenya.

Requirements

For appointment to this grade an officer must have:  

•  Cumulative service period of six (6) years’ relevant work experience three (3) years should have been in the grade of Customer Care Assistant II or in a comparable position; 
• Diploma in any of the following disciplines: Customer Service, Public Relations, International Relations and Diplomacy, Communication Management, Event Management, Front Office or equivalent qualification from a recognised institution; 
• Proficiency in computer application; and 
• Shown merit and ability as reflected in work performance and results.

Responsibilities

Duties and responsibilities at this level entail:

• Receiving and channeling incoming calls to the respective destinations; Booking outgoing calls and facilitate conversations between callers and receivers;
• Carrying out routine testing of exchange lines and switchboard facilities; Ensuring that defective equipment is repaired accordingly;
• Maintaining records of telephone equipment and peripherals;
• Updating the calls register by recording the necessary details of calls; Confirming visitors’ identification documents;
• Responding to customer enquiries and directing them to the respective destinations;
• Maintaining a register on all complaints raised by customers / visitors; operating switch-board; answering and directing telephone calls; and providing good customer care service.

How to Apply

Click here to apply