Collections & Recovery Supervisor Job Umba
Finance Jobs, Umba Jobs. Collections & Recovery Supervisor manages debt recovery, loan portfolios, and collection teams, requires a Business/Finance Degree and 5+ years collections experience. Full-time role in Nairobi.
Job Summary
- The Collections and Recovery Supervisor is responsible for efficiently and ethically collecting overdue debts while maintaining positive customer relationships, managing repossession and recovery logistics, and feeding recovery intelligence back into underwriting via the Collections and Recovery Supervisor.
Key Responsibilities
- Achieve collection targets for outstanding debts across assigned branches/portfolio.
- Strictly follow the Debt Recovery Cycle and company collections policy.
- Provide proactive advice to clients to prevent accounts from falling into delinquency.
- Manage relationships with collection agencies, investigators, auctioneers, yards and valuers.
- Maintain portfolio at risk (PAR) below the assigned threshold for the allocated portfolio.
- Coordinate asset liquidation/repossession in line with established procedures, including car-track monitoring and coordinating auctioneers.
- Engage and follow up with external advocates on cases escalated for legal action, including monitoring court proceedings and ensuring timely updates and resolution of escalated recovery matters.
- Generate daily/weekly/monthly collection and repossession progress reports for the Collections and Recovery Supervisor.
- Feed recovery trends and root causes back to the Supervisor to inform future credit decisions.
- Uphold data security and confidentiality of customer and company information.
Decision-Making Authority
- Agree standard payment/repayment plans with debtors within policy.
- Initiate standard repossession/auction steps per established procedure.
Matters Requiring Escalation (Not Decided Alone)
- Write-offs and restructuring beyond standard policy — requires Supervisor/Credit Manager approval.
- Legal escalation — coordinate with Supervisor/Legal.
Key Internal Relationships
- Collections and Recovery Supervisor (line manager)
- Underwriting (recovery-intelligence feedback loop)
- Auctioneers, investigators, valuers
- Legal/Compliance
Qualifications
- Bachelor’s degree in a business-related field (or equivalent experience).
Experience
- 5+ years in collections, debt recovery or asset-finance recovery and at least 2 years in a supervisory position.
Technical Competencies
- Debt recovery cycle and negotiation techniques
- Repossession/asset-liquidation coordination
- Car-tracking systems
Behavioural Competencies
- Persuasive, assertive, professional communication
- Composure under pressure
- Ethical conduct and trustworthiness
- Willingness to travel for site visits
Key Performance Indicators (KPIs)
- Collection target achievement
- Portfolio at risk (PAR) for assigned portfolio
- Cure rate on delinquent accounts
- Recovery value on write-offs/repossessions
- Reporting timeliness and accuracy
How to Apply
1. Applying For Jobs That You Qualify But Not Getting Interviews?
Click Here And Get An Expert Review Of Your CV From Our Recruitment Team Plus 3 Months Job Search Assistance. Land Your Next Job Faster.
2. Register your CV with us today for a better job.
Upload your CV to be considered for jobs that match your skills, experience and career level. Upload your CV here — It's free.
3. Stay relevant in a competitive job market.
Register for short professional courses starting next month. See courses starting next month.
4. Pass Your Next Job Interview With Confidence
Learn how to confidently sell your value and negotiate best salary in interviews. Click here for interview preparation. Interview with confidence.
Job Seeker Testimonials
Since 2011 Corporate Staffing has helped over 13,000 job seekers across Kenya secure new jobs with our clients. Read our job seekers’ success stories here.