Cluster Manager Job Oya Microcredit
Administration Jobs, Oya Microcredit Jobs. The Cluster Manager leads field operations and team performance, requiring a Bachelor’s degree, proven leadership or field operations experience (preferably in financial services), and strong communication skills. Full-time role in Nairobi.
Reports To: General Monitoring Officer
We are looking for a proactive and results-driven Cluster Manager to oversee field operations within an assigned area. The role involves leading field officers, driving loan growth, ensuring timely collections, and maintaining high standards of compliance and performance.
Key Responsibilities
- Train, supervise, and motivate field officers to achieve daily targets
- Ensure all team members understand and follow company policies and procedures
- Review and share client loan applications (dockets) with relevant teams
- Assess loan applications, especially those above 3M
- Drive continuous marketing and client acquisition within your cluster
- Monitor loan repayments and ensure clients repay within agreed timelines
- Track and report team performance on assessments and collections
- Ensure full compliance with company directives across the team
- Oversee loan disbursement processes on scheduled days
- Report any issues or challenges to management promptly
- Identify client needs and recommend suitable products or services
- Carry out any other duties as assigned by management
Qualifications & Requirements
- Bachelor’s degree
- Proven experience in team leadership or field operations (preferably in financial services)
- Strong communication and interpersonal skills
- Ability to manage, motivate, and monitor team performance
- Good analytical and decision-making skills
- High level of integrity and professionalism
- Flexibility & adaptability
*Male candidates are encouraged to apply*
How to Apply
If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title on the email subject (Cluster Manager), to careers@oyamicrocredit.co.ke before 28th November 2026.
NB: Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful. We appreciate your interest and thank you for applying.
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