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Client Support Agent Job HFM
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HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent (24/7 Shift Rotation) to join our team.
Your role at HFM:
- Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
- Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
- Provide product information and assistance – educate clients on the features, benefits, promotions, and usage of products and services.
- Offer guidance and troubleshoot support to assist clients.
- Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
- Escalate complex or unresolved issues to the appropriate person or Manager.
- Identify areas for improvement and share suggestions and feedback with the team.
Requirements
What You Bring:
- Flexibility to work on a 24/7 rotational shift, including nights and weekends.
- University degree (Business, Finance, Marketing, or related fields) or comparable experience in customer support, hospitality, or client-facing roles.
- Fluency in English and Swahili is required. Additional languages are an advantage.
- Confident communication skills, with a customer-first mindset.
- Basic understanding of financial markets and trading platforms (MT4/MT5 knowledge is a plus).
- Familiarity with CRM and support tools like Zendesk, Freshdesk, or Salesforce.
- Knowledge of KYC/AML processes and regulatory frameworks in the African market is beneficial.
- Ability to multitask and thrive under pressure in a dynamic environment.
How to Apply
🚨 Before You Apply for This Job…Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
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