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Client Service Representative Job The Credit Pros
Client Service Representative Jobs. The Credit Pros
Summary:
As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.
What you’ll be doing:
- Respond to customer inquiries and requests over the phone, email and chat based on SOPs
- Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
- Escalate and distribute customer issues to relevant departments as per guidelines
- Record, review and follow-up on requests and resolutions
- Investigate and research solutions
- Update customer records during conversations
- Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy
Requirements
What we are looking for:
- Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.
- Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks.
- Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time
- 1-2 years’ experience of customer services in B2C focused financial and banking services industry
- Knowledge of the United States credit industry including credit cards, line of credit, personal loans
- Customer first orientation and being empathetic to their needs
- Excellent communication skills and solution-oriented mindset
- Hunger to learn and equip self with TCP’s technological suite
Benefits
What’s in it for you:
- An opportunity to become a part of leading US based credit repair service provider
- Fulltime-Permanent role
- 100% Remote Work + Great Work Environment
- Base Salary: $4/hr
- Employee development, Management training, coaching & upskilling.
- Flexible Accruing Paid Time Off
- Company Holidays
- Birthday Time Off
- Eligible for health benefits after one (01) year of association
How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
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Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
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