Client Service Executive (BTL & Events) Job Red Giant Media
Customer Service Jobs, Red Giant Media Jobs.
Client Service Executive (BTL & Events) – 2+ Years Experience
Location: Nairobi, Kenya (On-site)
Employment Type: Full-time
About Us
Red Giant Media Agency is a leading experiential and creative marketing agency based in Nairobi, delivering high-impact BTL campaigns, activations, and event experiences for brands across Kenya and the region.
Role Overview
We are hiring an experienced Client Service Executive to lead day-to-day client engagement, support pitching, and oversee the execution of BTL activations and events. This role suits a confident, detail-oriented professional who can manage multiple projects and deliver consistently high standards.
Must Read>>>Why Your “Basic” CV Is Costing You Senior Roles
Key Responsibilities
- Serve as the primary point of contact for assigned clients (updates, meetings, feedback, approvals).
- Participate in client meetings and presentations; maintain strong and professional client relationships.
- Support pitching by preparing proposals, timelines, budgets, and client-ready presentation materials.
- Translate client briefs into clear internal execution plans (deliverables, timelines, responsibilities, budget considerations).
- Coordinate internal teams and external vendors to deliver BTL activations and events end-to-end.
- Oversee on-ground execution to ensure quality control, brand compliance, and effective issue resolution.
- Track project progress, risks, and changes; communicate proactively with clients and internal stakeholders.
- Support post-activation reporting (photos, outcomes, insights, and wrap-up reports).
Minimum Requirements
- Diploma or Degree in Marketing or a closely related field (key requirement).
- Minimum 2 years’ experience in Client Service within a BTL/Experiential/Event agency environment.
- Strong understanding of BTL execution, events operations, and client management workflows.
- Proficient in Canva for creating and polishing client-ready decks, proposals, and simple collateral.
- Strong communication, presentation, and stakeholder management skills.
- Strong coordination skills (vendors, timelines, budgets, deliverables).
- Ability to work under pressure, prioritize effectively, and manage multiple projects.
Nice to Have
- Strong PowerPoint/Google Slides skills and an eye for clean presentation design.
- Experience supporting pitch decks, proposals, and project budgeting.
- Knowledge of production, branding, and event logistics.
- Experience compiling post-event/client reports.
Must Read>>>Interview gone wrong? Here are 3 strong ways to recover it
How to Apply
1. Applying For Jobs That You Qualify But Not Getting Interviews?
Click Here And Get An Expert Review Of Your CV From Our Recruitment Team Plus 3 Months Job Search Assistance. Land Your Next Job Faster.
2. Register your CV with us today for a better job.
Upload your CV to be considered for jobs that match your skills, experience and career level. Upload your CV here — It's free.
3. Stay relevant in a competitive job market.
Register for short professional courses starting next month. See courses starting next month.
4. Pass Your Next Job Interview With Confidence
Learn how to confidently sell your value and negotiate best salary in interviews. Click here for interview preparation. Interview with confidence.
Job Seeker Testimonials
Since 2011 Corporate Staffing has helped over 13,000 job seekers across Kenya secure new jobs with our clients. Read our job seekers’ success stories here.
Employer Services:
Advertise Your Job Vacancy
Explore Our Recruitment Services
Discover Our HR Services
Employer Of Record Service In Kenya
Payroll Processing Service
Training Services:
Leadership training for supervisors & managers
Sales Training for your team
Customer service training