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Client Service Executive (BTL & Events) Job Red Giant Media
Customer Service Jobs, Red Giant Media Jobs.
Client Service Executive (BTL & Events) – 2+ Years Experience
Location: Nairobi, Kenya (On-site)
Employment Type: Full-time
About Us
Red Giant Media Agency is a leading experiential and creative marketing agency based in Nairobi, delivering high-impact BTL campaigns, activations, and event experiences for brands across Kenya and the region.
Role Overview
We are hiring an experienced Client Service Executive to lead day-to-day client engagement, support pitching, and oversee the execution of BTL activations and events. This role suits a confident, detail-oriented professional who can manage multiple projects and deliver consistently high standards.
Must Read>>>Why Your “Basic” CV Is Costing You Senior Roles
Key Responsibilities
- Serve as the primary point of contact for assigned clients (updates, meetings, feedback, approvals).
- Participate in client meetings and presentations; maintain strong and professional client relationships.
- Support pitching by preparing proposals, timelines, budgets, and client-ready presentation materials.
- Translate client briefs into clear internal execution plans (deliverables, timelines, responsibilities, budget considerations).
- Coordinate internal teams and external vendors to deliver BTL activations and events end-to-end.
- Oversee on-ground execution to ensure quality control, brand compliance, and effective issue resolution.
- Track project progress, risks, and changes; communicate proactively with clients and internal stakeholders.
- Support post-activation reporting (photos, outcomes, insights, and wrap-up reports).
Minimum Requirements
- Diploma or Degree in Marketing or a closely related field (key requirement).
- Minimum 2 years’ experience in Client Service within a BTL/Experiential/Event agency environment.
- Strong understanding of BTL execution, events operations, and client management workflows.
- Proficient in Canva for creating and polishing client-ready decks, proposals, and simple collateral.
- Strong communication, presentation, and stakeholder management skills.
- Strong coordination skills (vendors, timelines, budgets, deliverables).
- Ability to work under pressure, prioritize effectively, and manage multiple projects.
Nice to Have
- Strong PowerPoint/Google Slides skills and an eye for clean presentation design.
- Experience supporting pitch decks, proposals, and project budgeting.
- Knowledge of production, branding, and event logistics.
- Experience compiling post-event/client reports.
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How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.