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Client Service – BTL & Events Job Red Giant Media Agency
Customer Service, Red Giant Media Agency Jobs.
Who We Are
Red Giant Media Agency is Kenya’s leading experiential and creative marketing agency, headquartered in Nairobi. Since 2016, we have partnered with top local and international brands to deliver disruptive campaigns, immersive activations, and impactful brand experiences. Beyond our work with clients, we are committed to nurturing young talent and shaping the next generation of marketing professionals in Kenya.The Role
We’re hiring an experienced mid-level Client Service professional—not a manager or executive—who can pitch, engage clients day-to-day, and is hands-on across BTL and Events (must-have). You’ll turn briefs into clear plans, coordinate internal/supplier teams, and ensure smooth execution from pre-prod to close-out.Key Responsibilities
- Lead client conversations: pitches, WIPs, status updates, debriefs, and feedback loops.
- Translate briefs into scopes, timelines, budgets, run-of-show, and KPIs.
- Coordinate creative, production, procurement, field, and finance to deliver BTL & Events end-to-end.
- Handle pre-production: recces, permits, supplier sourcing, LPOs, risk & compliance.
- Oversee on-ground execution: set-up checks, brand compliance, live issue-solving.
- Track costs, manage change requests, and support accurate invoicing & reconciliations.
- Compile post-campaign reports (highlights, learnings, photo/video evidence, ROI).
Minimum Qualifications & Skills
- 3–5 years in client service within BTL and/or events agencies (mandatory).
- Confident pitching and client relationship management.
- Strong project coordination: timelines, budgets, vendor management, and logistics.
- Comfortable with KPIs and post-event analytics.
- Available for occasional evenings/weekends and travel during activations.
- Legal right to work in Kenya.
Nice to have:
Experience across FMCG/tech/financial services; basic creative briefing/storyboarding; familiarity with procurement/LPO workflows and post-event reconciliation.
What We Offer
- Competitive compensation (commensurate with experience) + performance incentives.
- Exposure to top brands, national roadshows, and high-visibility activations.
- A collaborative, fast-paced team with mentorship and growth opportunities.
How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
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