Client Relationship & Events Manager Job Savannah Informatics

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We are looking for a Client Relationship & Events Manager responsible for strengthening and scaling Savannah Informatics’ client relationships through structured client management, capacity-building programs, and high-impact regional and local workshops and events. The role owns the planning and delivery of client-facing events, including agendas, speakers, logistics, content, and feedback loops. It also drives knowledge building for client teams and leads product launches to ensure adoption, excitement, and measurable client outcomes.

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Key Responsibilities

Client Relationship Management

• Own a portfolio of key accounts (or a defined region) with clear relationship KPIs and engagement plans.
• Build and maintain strong relationships with client executives, administrators, and operational teams.
• Run structured governance: Quarterly Business Reviews (QBRs), monthly check-ins, action tracking, and escalation follow-through.
• Maintain a client stakeholder map ie. roles, influence, champions, decision makers and a relationship health score.
• Coordinate internally with teams such as Product, Support, Tech, Field teams to ensure client priorities are understood and delivered.

Workshops, Regional & Local Events

• Design and execute a calendar of client workshops/events aligned to business goals this includes; adoption, compliance, revenue outcomes, user competence.
• Own end-to-end event delivery: concept, objectives, agenda, invite list, speakers, venue/virtual setup, run-of-show, and post-event reporting.
• Identify and curate speakers including but not limited to internal SMEs, client champions, partners and support them with briefs and presentation templates.
• Ensure consistent quality and brand experience across all events.
• Manage event budgets and vendors like venue, AV, catering, printing, travel where applicable.

Knowledge Building & Capacity Building

• Build a structured enablement program for client teams: onboarding refreshers, advanced training, role-based learning tracks, and refresher clinics.
• Create and maintain training assets: agendas, facilitator guides, slide decks, FAQs, job aids, and post-training assessments.
• Coordinate training delivery with regional Client Success teams and track attendance, competency, and outcomes.
• Capture common challenges and learning needs and feed insights into Product and Support for continuous improvement.

Product Launches

• Lead client-facing product launch planning and execution that is new features, enhancements, rollouts.
• Create launch plans including: target audience, messaging, release notes/announcements, demos, training, and adoption monitoring.
• Organize launch events/webinars and ensure materials are client-ready; clear, practical, and outcome-focused.
• Track launch success through adoption metrics, user feedback, and post-launch stabilization issues.

Measurement, Reporting & Continuous Improvement

• Own reporting for relationship KPI performance and events impact i.e. attendance, satisfaction, adoption lift, training outcomes.
• Run post-event feedback loops: surveys/NPS, debriefs, and improvement actions.
• Maintain a central tracker for events, training sessions, stakeholder engagements, and outcomes.
• Contribute to the Client Success playbook and standard operating procedures for events and client communications.

KPIs / Success Measures

• Client relationship health score per account or region and improvement over time
• Support for client retention and renewals through influence and enablement
• Workshops and events delivered compared to plan, tracking quarterly and annual calendar adherence
• Event attendance and engagement rates, including invited versus attended and participation levels
• Training effectiveness measured by pre- and post-assessment improvements, reduced repeat tickets, and confidence scores
• Product launch adoption, including feature usage growth, time to adoption, and rollout completion rate
• Client satisfaction for events, using CSAT/NPS scores, speaker ratings, and qualitative feedback
• Quality of execution, including adherence to run-of-show, stakeholder management, and timely post-event reporting

Required Qualifications & Experience

• Bachelor’s degree in Business, Communications, Public Health, IT, Health Informatics, or related field.
• 4–7 years’ experience in client management, customer success, training/enablement, events/program management, or partnerships.
• Proven ability to plan and execute workshops/events end-to-end (in-person and virtual).
• Strong stakeholder management skills; comfortable engaging executives and operational teams.
• Experience creating training content and facilitating sessions or coordinating facilitators.
• Strong project management, organization, and attention to detail.
• Comfortable working in a fast-paced health-tech environment with multiple stakeholders.

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How to Apply

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