Channels Support Specialist IT Job Equity Bank

About Equity Bank Kenya

Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population. The society’s logo, a modest house with a brown roof, resonates with its target market and their determination to make small but steady gains toward a better life, seeking security and advancement of their dreams.

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Job purpose

To maintain an efficient Card Management system and deliver quality service to both internal and external customers by ensuring availability of systems at all times (247365)
To provide IT expertise to partners e.g. Card Business/PMO etc. as and when required and ensure compliance with payment associations (VISA/MasterCard/UnionPay International etc.)

Key responsibilities

• Ensure 24/7 availability of Authorization system and any other systems as required by users
• Root Cause Analysis of incidents
• Provide second level support for issues raised by system users
• System administration for a healthy platform to service customer requests
• Ensure Card systems are updated to comply with Payment Association Standards (Mandates) and provision of MIS reports to end users
• Performing systems upgrades, updates when they are due and collaboration of vendors
• Support improvement and delivery of new Card products/services
• BCP for Card systems
• Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
• Management of system resources, application tuning/optimization and performance monitoring
• Payments Card Systems (PCI) Issuing/Acquiring management and user support on ATMs & business applications.
• Knowledge of Operational risk management i.e. AML and KYC principles.
• Agency Banking systems support
• Vendor negotiation and contract management
• Project management
• Adherence to Change management and governance frameworks
• Support improvement and delivery of new products/services
• Integration of E-commerce solutions/platforms
• Support of the EOD processing
• Review project status, action pending tasks and provide update to stakeholders

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Qualifications

• Bachelor’s Degree IT/Computer Science
• Minimum 4 years of experience
• Professional Certificate in related field e.g. ITIL/Oracle/Linux/RHEL 7
• Systems administration with at least 3 years’ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)
• Systems administration with at least 3 years’ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)

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