Call Centre Monitor Job ORPP, Nairobi, Kenya

Duties and responsibilities

The specific duties and responsibilities will entail:

• Receive incoming calls and respond to enquiries from members of the public relating to political parties, rallies and elections;
• Liaise with relevant ORPP departments and staff to obtain accurate and relevant information required by callers;
• Identify and escalate calls and enquiries from political parties, and the public that require immediate attention;
• Identify common issues and frequently asked questions to inform areas where ORPP may need to strengthen its policies, procedures, public education mechanisms and/or legal framework; and
• Maintain accurate and comprehensive records of all calls and conversations in the Call Centre database.

Person Specification

For appointment to this grade, a candidate must have: –

• A Bachelors’ degree in any of the following fields: ICT, Communication, Laws, Public Administration, Education, Political Science or equivalent qualification from a recognized institution;
• Certificate in computer applications;
• Be a Kenyan citizen;
• Have analytical skills;
• Be competent in report writing;
• Be willing to work anywhere within Kenya; and
• Met the requirements of Chapter Six of the Constitution

Additionally, Call Centre Monitors must possess the following attributes:

• Demonstrate the ability to retain knowledge and information and provide accurate responses to frequently asked questions;
• Demonstrate a high level of attention to detail;
• Demonstrate the ability to interact professionally with electors and members of the public with diverse personalities and maintain a positive demeanor, including when dealing with difficult or agitated callers; and
• Be able to work effectively under pressure.

Successful candidates shall be required to provide clearance from the following institutions:

• Ethics and Anti-Corruption Commission (EACC)
• Kenya Revenue Authority (KRA);
• Directorate of Criminal Investigations (DCI);
• Credit Reference Bureau (CRB);
• Higher Education Loans Board (HELB);
• Authentication and recognition of foreign degrees by the Commission for University Education where applicable.

How to Apply

• Interested and qualified candidates are advised to visit the ORPP website at https://www.orpp.or.ke/careers/ to access the detailed role profile, qualifications and experience requirements.
• Applications should be submitted through the ORPP Jobs e-recruitment portal at https:/recruitment.orpp.or.ke to be received not later than 1^st September, 2026 at
• It is a criminal offence to present fake certificates, forged documents, or any false information during the recruitment process.

ORPP IS AN EQUAL OPPORTUNITY EMPLOYER.

ORPP is committed to implementing the provisions of the Constitution – Article 232 (1) on fair competition and merit, representation of Kenya’s diverse communities and affording equal employment opportunities to men and women, members of all ethnic groups and persons with disabilities. Therefore, women, youth, the marginalized and people with disabilities are encouraged to apply. Only shortlisted candidates will be contacted. Canvassing in any form will lead to automatic disqualification.

ORPP DOES NOT CHARGE A FEE AT ANY STAGE OF ITS SELECTION PROCESS INCLUDING APPLICATION, INTERVIEWS AND PROCESSING OF OFFER LETTER.

Note: The applicant must be a resident of the County or Constituency in which he/she seeks to work.