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Call Centre Agents Job Simplepay
Call Centre Agents Job. Customer Service Jobs in Kenya
Job Description
Achieve Monthly targets in the following KPIs
- Collections Targets
- Adherence to SoPs
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Other Responsibilities Include
- Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.
- Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensuring no rollover.
- Anticipate developments and identify accounts that may require special attention and flag them early.
- Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries.
- Compile documentation and necessary reports for necessary action by management.
- Maintain accurate individual records and performance statistics for once portfolio.
- Obtain sufficient information to assess the risk of new and existing customers
- Work within guidelines provided and as per the credit policy and report to line manager.
- Close liaison with all colleagues in the team to ensure effective coordination of collection activity ,the target being timely and query resolution.
- Ensure clients feedback is well captured in the CRM.
- Ensure Set targets and KPIs are achieved on time.
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How to Apply
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