Branch Manager Job 4G Capital
Administration Jobs. 4G Capital Jobs
Roles & Responsibilities
- Profitability : Achieve monthly disbursements and collections targets for the unit including all other set KPIs.
- Loan Verification. Spoof calling, Reference check and ID check.
- Leadership & Problem Solving. Support teams in the branch in all unit functions, logistics and performance issues with a view to attaining targets set and creating an efficient work environment for the sector.
- Due diligence before loan approvals.
- Fraud Prevention. Ensure all fraud-related matters that occur in units are noted and reported within a reasonable timeframe. Engage in fraud prevention measures.
- Financial Inclusion Reach: Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention.
- Ensure Branch adherence to SOPs and policies.
- Relationships Building – Build excellent relationships with customers, customer- partners and opinion leaders in the branch. Service Delivery. Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure.
- Reporting – Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities in the sector.
- Administrative Duties – Ensure the office is clean, filing, procurement and inventory management.
- Customer Protection & Counter Indebtedness. Ensure all units in the Sector promote responsible lending by observing affordability SOPs, customer follow ups and SMART customer care standards.
- Perform Such other tasks and duties as the Company may from time to time designate as forming part of the Assistant Unit Manager’s job description.
Key Performance Indicators
- 2 Monthly Number of accounts closed
- 2k data monthly collected on the assigned portfolio
- Monthly Home Market clean up
Required skills
- Degree or diploma in a Business related course
- High communications & presentation skills.
- Ability to handle confidential information.
- Organizational skills with attention to detail.
- Excellent time management skills and ability to multitask and prioritize work.
- Attention to detail and problem-solving skills.
- A Strong service ethos is essential.
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