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Back Office Supervisor Bio Food Products
Finance Jobs. Bio Food Products
About Bio Food Products
At Bio Food Products Ltd, we are passionate about crafting the highest quality dairy and food products in East Africa. Since 1992, we have built a trusted brand founded on innovation, sustainability, and care for our people, our customers, and our planet.
Our success is powered by our people, and we are committed to helping them grow as we grow.
The Opportunity
We are looking for a highly analytical and customer focused Back Office Supervisor to join our Plan & Deliver team.
In this role, you will oversee the daily order to cash cycle, ensuring customer orders are accurately captured, validated, and invoiced efficiently to support timely dispatch and exceptional customer service.
Key Responsibilities
- Oversee conversion of sales orders into tax invoices within the ERP system.
- Ensure invoice accuracy for pricing, discounts, and promotional schemes.
- Prioritize invoicing based on dispatch schedules to support efficient deliveries.
- Manage inventory shortages and communicate order adjustments promptly to Sales teams.
- Supervise processing of credit notes and customer returns.
- Investigate invoice discrepancies and resolve billing-related customer queries.
- Support maintenance of accurate customer master data in the ERP system.
- Collaborate with Finance to enforce credit limits and release approved orders.
- Monitor KPIs including invoicing accuracy, processing turnaround time, and customer satisfaction.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Commerce, Finance, Supply Chain, or a related field.
- Minimum 3-4 years’ experience in Order Processing, Billing, or Customer Service, preferably within FMCG or Manufacturing.
- At least 1 year of supervisory experience leading a small team.
- Advanced ERP knowledge, preferably SAP.
- Strong Excel skills including Pivot Tables and VLOOKUPs.
- Strong analytical, communication, and problem solving skills.
- Excellent attention to detail and ability to thrive in a fast paced environment..
How to Apply
If you are passionate about operational excellence and customer service, we would love to hear from you!
Send your application and CV to talent@biofoods.co.ke and indicate “𝗕𝗮𝗰𝗸 𝗢𝗳𝗳𝗶𝗰𝗲 𝗦𝘂𝗽𝗲𝗿𝘃𝗶𝘀𝗼𝗿 (𝗜𝗻𝘃𝗼𝗶𝗰𝗶𝗻𝗴)” in the subject line.
Bio Food Products Ltd is an equal opportunity employer. Only shortlisted candidates will be contacted.
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