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Key Responsibilities
- Develop and communicate a clear product vision and strategy for digital insurance products based on market trends, customer feedback and align with overall business strategy.
- Manage and prioritize the product backlog, ensuring that the most valuable features are worked on and aligned with stakeholder needs and business priorities.
- Work closely with Agile teams, including Scrum Masters, Developers, UI/UX Designers, QA, and other stakeholders, to ensure the successful delivery of product increments.
- Collaborate with key stakeholders, including business leaders, underwriting, claims, marketing, finance, medical, legal and customer experience, to gather requirements and feedback.
- Keep the customer at the center of product development, ensuring that user stories and product features meet customer needs and provide a great user experience.
- Receive, investigate and resolve and/or soltuion for customer issues, complaints and/or improvement feedback.
- Coordinate product releases, ensuring that they are delivered on time, meet quality standards, and comply with regulatory requirements.
- Use data and analytics to track product performance, measure customer satisfaction, and inform product decisions.
- Identify opportunities for continuous improvement in Agile processes, product quality, and customer satisfaction.
- Work with Marketing in developing and implementing go-to-market strategies
Qualifications
Academic & Professional
Particulars Detail Specific Field or Qualification
- Education Bachelor’s Degree Bachelor’s Degree RQ
- Professional Qualifications Certificate /Diploma/ Higher Diploma in Insurance, Marketing and Project Management AA
Experience & Proficiencies
Total Minimum No of Years’ Experience Required
- 3 years
Detail Minimum[1] No of Years
- Digital product development 2
- Insurance, Financial and/or banking Experience 2
- Customer experience 1
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How to Apply
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