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Assistant Housekeeping Manager Job Accor
Hotel Jobs, Accor Jobs.
Responsibilities
- Assist in managing daily housekeeping operations, including staff scheduling and task allocation
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards
- Coordinate with other departments to ensure smooth operations and prompt resolution of guest requests
- Oversee inventory management of cleaning supplies and linens
- Train and mentor housekeeping staff on proper cleaning techniques and customer service standards
- Implement and maintain health and safety protocols in line with local regulations and company policies
- Assist in developing and implementing strategies to improve operational efficiency and guest satisfaction
- Handle guest complaints and feedback professionally and efficiently
- Participate in budget planning and cost control measures for the housekeeping department
- Support the Executive Housekeeper in administrative tasks and reporting
- Monitor staff performance metrics and conduct regular evaluations to ensure quality standards are met
- Manage housekeeping technology systems and software for scheduling, inventory tracking, and reporting
- Coordinate with external vendors and suppliers to ensure timely delivery of cleaning materials and equipment
- Respond to emergency situations and incidents, ensuring proper documentation and reporting procedures are followed
Qualifications
- Proven experience in housekeeping management.
- Strong organizational and leadership skills with the ability to manage and motivate a diverse team
- Excellent communication skills in English, both verbal and written
- Proficiency in hospitality management software and MS Office suite
- In-depth knowledge of housekeeping operations, cleaning techniques, and quality standards
- Understanding of inventory management and cost control principles
- Familiarity with health and safety regulations in the hospitality industry
- Strong problem-solving skills and ability to make decisions under pressure
- Customer-focused mindset with a commitment to delivering exceptional guest experiences
- Ability to work flexible hours, including weekends and holidays
- Multilingual abilities
How to Apply
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