Assistant Director – Consumer Protection Job KSG

Project Management Jobs, Kenya School of Government Jobs. Looking for a project management job in Kenya? KSG is hiring an Assistant Director – Consumer Protection skilled in consumer advocacy, public awareness, stakeholder engagement, and empowerment initiatives.

Mandatory Requirements

For appointment to this grade an officer must have: –

• Bachelor’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution;
• Master’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution;
• Attained atleast twelve (12) years’ relevant work experience, three (3) of which should have been in supervisory position or in comparable position;
• Be a member of a relevant professional body, where applicable;
• Valid practicing license where applicable;
• Served for atleast three (3) years in the position of Principal Officer or equivalent;
• Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution;
• Proficiency in computer applications;
• Shown merit and ability as reflected in work performance and results; and
• Fulfilled the requirements of Chapter Six of the Constitution of Kenya 2010.

Duties & Responsibilities

An Officer at this level will work with the guidance of the Deputy Director. The duties and responsibilities for this position shall entail: –

• Advocating for consumer interests in the development of regulatory instruments, interventions, policies, and legislation as necessary;
• Providing professional advice on consumer issues to the Authority’s management committee;
• Providing a strategic and leadership role in day to day running of the operations of the Section;
• Promoting the development of evidence-based policies, frameworks, processes, procedures, inputs and information into regulatory instruments based on outcomes from departmental activities;
• Participating in the establishment and implemention of mechanisms to asses and addressemerging consumer issues;
• Facilitating the development and implementation of consumer protection and empowerment policy and procedures;
• Developing and implementing mechanisms to monitor consumer trends and behavior, and undertake consumer research in the ICT market;
• Leading the design and execution of programmes, initiatives and mechanisms that enhance consumer confidence and trust in the market;
• Establishing and maintaining relationships with strategic stakeholders and partners for purposes of creating and enhancing consumer protection and developing/implementing consumer education and empowerment initiatives;
• Developing and ensuring achievement and timely reporting on the implementation of public education and empowerment programmes, initiatives and campaigns;
• Monitoring and reporting on licensee’s level of compliance with the Consumer Protection laws, Regulations and Guidelines;
• Developing and disseminating accurate, timely and relevant consumer information to the appropriate target audiences;
• Participating in scheduled consumer protection and empowerment programmes, initatives and campaigns and as team leader, respond to questions from consumers or stakeholders; and
• Secure resources for the execution of sections activities (budget, personnel, tools etc.).

How to Apply

For the full job description details of these positions and application, please use the following link https://external.jobapplications.ke/

Applicants MUST upload the following documents during application:

• A signed application letter clearly stating the position and reference details;
• A detailed Curriculum Vitae indicating current and previous employer(s), position(s) held, current and expected salary, level of education and names of at least three (3) professional referees, two of which must be working in the current organization;
• National Identity Card; and
• Copies of academic and professional certificates.

Applications should be submitted through the link provided on or before August 11th, 2026, at 5.00 P.M, East Africa Time (EAT).

A competitive remuneration and benefits package will be offered in accordance with the Human Resource Policies and Procedures Manual and other applicable Government guidelines.

The client is an equal opportunity employer committed to workplace diversity and gender equality. Minorities, women and persons with disability are therefore encouraged to apply.

Only shortlisted candidates will be contacted. Successful candidates will be required to comply with the requirements of Chapter Six of the Constitution of Kenya, 2010

Any form of canvassing or failure to attach any of the stipulated documents will lead to automatic disqualification.