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Area Manager – Creamy Inn Job Simbisa Brands
Area Manager – Creamy Inn Job
Job Purpose
To manage the daily affairs of the specific brand stores in such a manner that daily turnovers, budgeted gross profits are attained through consistent upholding of set operation standards whilst enhancing fulfillment of total customer satisfaction.
Read More>>>3 Expert-Backed CV Tips To Stand Out In A Competitive Job Market
Key duties & responsibilities among others will be:-
- Ensure consistent and strict adherence to standard operating procedures and brand standards
- Oversee the operation of specific brand stores to ensure the achievement of maximum sales and profit through a motivated, high performing and skilled team who always deliver “Simbisa Kenya experience”.
- Ensure provision of satisfactory customer service and value for money
- Ensure customers are handled in a friendly ,courteous and professional manner
- Ensure customer complaints are solved promptly and accurately
- Actively model and encourage the Simbisa Kenya values of pride, passion, courage and integrity in all dealings with Simbisa Kenya family.
- Ensure all food served to customers is to the SBKL specification –quantity, quality and temperature.
- Ensure the teams in the stores are motivated and the primary focus being customer satisfaction
- Ensure all customer complaints are responded to. Additionally, inform the affected stores in order to avoid recurrence
- Maintain communication with customers through the store managers while acknowledging regulars’
- To organize and co-ordinate any special functions designed to improve the relationship between Simbisa and its customers and suppliers
- Work with Store Managers and ensure that every store in Simbisa group grows year on year in customer count as well as turnover
- Upholds commitment of all safety and sanitation practices
- Evaluate health and safety practices against standards
- Ensure all equipment is maintained and operating according to set operational standards
Qualifications
- Bachelor’s degree in Business administration, Management or a related field
- Proven experience in a leadership or Management role, preferably within a hospitality environment for at least 8 stores
- Strong understanding of business principles, operations and financial Management
- Good leadership skills
- Good communication and negotiation skills
- Excellent planning and organization skills
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How to Apply
🚨 Before You Apply for This Job… Is Your CV Ready For The Competition?
This job will attract 1000+ applicants. Sadly, many qualified professionals miss out on interviews — not because they lack experience, but because their CV does not clearly demonstrate why they qualify for this specific job.
You may be qualified. But if your CV is too generic, outdated, or not aligned to the job requirements, you’ll not be shortlisted.
Using the same CV for every application also rarely works.
And while many candidates are now using AI to rewrite their CVs, polished wording alone does not guarantee interviews.
AI can write your CV. We know what gets shortlisted.
🎯 Want to improve your chances of getting shortlisted for THIS job?
Email your CV today to cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade
Our recruiters will review your CV and show you how to position your experience better for the job you are targeting. Learn more about our CV upgrade service here.